Best Buy announces plans to double web sales

April 14, 2011

Best Buy Co. Inc. has announced plans to double its annual web sales to $4 billion within five years. Those plans include opening more stores selling mobile…

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

In Canada, loyalty a good aim for Target’s bullseye

by Lisa Biank Fasig — Director, JZMcBride and Associates

It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well.

Commentary: Top 5 reasons retailers deploy digital signage at the POS

The head of a firm specializing in retail digital signage lists the top reasons for deploying signage at the point of sale.

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Mobile Monday: Walmart iPad app

Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you’ll get a test drive of a leading retail…

AT&T announces Digby Mobile Commerce Solutions

April 10, 2011

AT&T today announced a new service, Digby Mobile Commerce from AT&T, created specifically for retailers to aid in design, deployment and management of…

Webinar discusses integration of contact center, social and web interactions

April 6, 2011

According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…

Nordstrom interactive window display encourages customers to 'touch the glass'

April 5, 2011

According to Nordstrom's blog, the retailer’s Seattle flagship store is featuring an interactive window display using Microsoft’s hands-free Kinect controller…

Disney Store opens new concept stores in Canada, wins bronze at 2011 Edison Awards

April 5, 2011

Disney Store opened two concept stores in Canada today at Square One Shopping Centre in Mississauga, ON, and at Metropolis at Metrotown in Burnaby, BC. Both…

Chicago Transit Authority attempting to fill retail spaces in subway tunnels

April 4, 2011

According to The Chicago Tribune, a change in a Chicago Transit Authority (CTA) ordinance will permit expanded retail shopping offerings throughout its subway…

Developing a technology strategy to support multichannel content

The Internet is now "the new staging ground for personalized marketing."

Domino's UK teams up with eBay Advertising

April 4, 2011

Domino's Pizza U.K. has partnered up with eBay Advertising to target consumers within specific delivery zones via geo-targeting.

Sony opens new concept store in Los Angeles

March 30, 2011

Sony Electronics has announced the opening of the first newly branded Sony store in the U.S., which offers a new concept, design and customer experience. It…

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."

Could Amazon's Cloud Drive be an iTunes killer?

by James Bickers — Editor, Networld Alliance

I've been an avid customer of Amazon's MP3 download service ever since it launched a few short years ago, but there's always been one major shortcoming that…

Is it Time to Drop the 'e' from e-Commerce?

by Jason Goldberg — VP Marketing, MTI

Most e-commerce executives are focused on online sales, even though their actual contribution to the organization is far broader. In order to maximize the…

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…