Evaluating a Grocery Store Loyalty Partner

The rising cost of groceries is creating unprecedented turbulence for retailers. A loyalty program can help offer stability, but it takes the right partner.

Presented by RetailCustomerExperience.com

3 ways to build brand loyalty through e-commerce

by Randy Mercer — VP, Global Products, 1WorldSync

Knowing they can expect a satisfying experience, return customers make purchases 90% more than new customers. Here's how to boost the community of return…

Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

Saks Fifth Avenue flagship may be home to casino

January 24, 2023

Those shopping at Saks Fifth Avenue, in Manhattan, New York, may also be able to do a bit of gambling in the future if plans for a casino development prove…

Neiman Marcus names chief brand, retail officers

January 24, 2023

Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Marks & Spencer piloting virtual try-on

January 20, 2023

UK retailer Marks & Spencer is piloting virtual try-on in a partnership with Zyler, according to a press release.

The roles mobile pay, self-serve kiosks play in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…

Social commerce 3.0: Where do retail brands go from here?

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

The best way for brands to leverage social is to make it easy for customers to discover products on social but buy on the brand site.

Ghirardelli elevating flagship store retail experience

January 19, 2023

The Ghirardelli Chocolate Company is now in phase two of a flagship store renovation effort at Ghirardelli Square with a focus on elevating the retail…

Video shopping app boasts personal content curation

January 18, 2023

Trendio Live Inc. is debuting a video shopping app that lets beauty customers engage with personalized content and buy products with just one click.

Making accessibility a first-class citizen in mobile retail apps

by Frank Moyer — CTO, Kobiton

Without accessibility, retail apps do a poor job of attracting and retaining customers.

Auto parts e-retailer taps Algolia for better search functionality

January 13, 2023

Mister Auto, a global e-commerce auto parts seller, is deploying Algolia's API-first platform for search and discovery to boost the customer experience.

Orlando Terminal C debuts interactive experience

January 13, 2023

In partnership with Gentilhomme, the primary contractor, along with RealMotion and Smart Monkeys Inc., Orlando airport's Terminal C has unveiled a 360-degree…

Fashion marketplace taps Revo Video for shoppable video feature

January 13, 2023

Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…

How data plays into crafting the personalized retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers want and expect a personalized experience. For retailers that means data analysis.

Putting the human at the center of digital experience

by Shridhar Iyengar Raman — Global Sales Head Digital Experience, Infosys

Retailers need to make digital experiences more human-centric by bringing people from the edges of the interaction right into its center.

Delta launches Wi-Fi as free service

January 9, 2023

Delta Air Lines is upping the customer flight experience by deploying free Wi-Fi to most of its fleet by early February. "It's going to be free, it's going…

DoorDash debuts package pickup service

January 6, 2023

DoorDash is launching a pick-up service after piloting the service in the spring of 2022.

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.