AI vending machine engages users in creating artwork

March 24, 2023

Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…

Robotic manicure machine serves customers at NY airport

March 24, 2023

Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…

Costco kiosk offers free product samples

March 24, 2023

Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

University home to Just Walk Out convenience store

March 17, 2023

The first convenience style store on a college campus, powered by Amazon's Just Walk Out technology, is open on the Marymount University campus.

Target targeting differentiated guest shopping experience

March 15, 2023

This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…

Bolt teams with Casper Sleep for one-click checkout

March 14, 2023

Casper Sleep Inc. is launching the one-click checkout experience technology from Bolt in a quest to provide customers with a more seamless checkout experience.

Home Depot debuts virtual kids workshops on Roblox

March 13, 2023

The Home Depot has launched a Virtual Kids Workshop experience on Roblox's Redcliff City.

Istanbul airport ranks as tops in global mega-airport customer experience

March 13, 2023

The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.

Des Moines citizens group calls on Hy-Vee to add cashiers

March 10, 2023

A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.

Top CX mistakes brands need to remedy now

by Yaron Morgenstern — CEO, Gassbox

The customer experience is more important than ever so brands must keep these problem areas top of mind.

Office Depot launches platform to fuel customer passions

March 7, 2023

Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

A look at retailer CX investments, improvements coming in 2023

by George Trantas — Senior Director, Global Marketplaces, Avalara

Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.

Amazon shuttering 8 Amazon Go locations

March 6, 2023

Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.

Law would mandate security at grocers, convenience stores

March 6, 2023

Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.

Neiman Marcus layoffs include customer service reps

March 3, 2023

Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…