UK retailer taps Emplifi for virtual live customer care

January 4, 2023

Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

Presented by Burroughs, Inc.

Principles of transformative experience design (Part 2)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses the second set of principles of transformative experience…

Furniture retailer taps AR tech to drive customer interactions

December 9, 2022

Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…

Target revamps store format with community, sustainability in mind

December 8, 2022

Target is debuting larger-format stores that provide more space for same-day fulfillment services, a more open layout and localized elements.

A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

10 principles of transformative experience design (Part 1)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In the first segment of a two-part series Lisa Powers, associate UX director at Capgemini Americas, discusses the first five, of 10, experience design…

LA mall vending machine offers free pet treats

December 5, 2022

Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Pittsburgh airport testing autonomous delivery robots

December 2, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.