4 strategies for using data, AI to personalize customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

Here are winning data and AI strategies for a modern retail environment that caters to the one-to-one customer experience.

Target taps Prat Vemana as chief digital, product leader

October 10, 2022

Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.

Implementing self-service kiosks: Current trends and predictions for what’s next.

The role of in-person, face-to-face shopping and dining interactions has drastically changed. Register for the live webinar to find out what's next.

Presented by KioskMarketplace.com, RetailCustomerExperience.com

Appliance retailer launches 7th experience center

October 6, 2022

Howard's, a Southern California appliance retailer, has opened its latest Experience Center.

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

Amazon check-out free tech powers store experience at Dallas airport

September 28, 2022

Amazon's Just Walk Out technology, a checkout-free experience, is up and running at a concessions store at the Dallas Fort Worth International Airport.

Walmart launches immersive experiences

September 27, 2022

Walmart is launching two immersive experiences in the metaverse platform Roblox.

PepsiCo Foodservice exec talks unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for…

Walmart launches return pickup service

September 26, 2022

Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.

Walmart not hiring big for holiday season

September 23, 2022

Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.

Exploring the ‘invisible' future of customer experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Brands must embrace the complexities of the digital landscape to enable ‘invisible’ customer experiences.

Meijer debuts ‘food focus’ store format

September 20, 2022

Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.

Ways to improve cashierless experiences for today's shoppers

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

With personalized offers, real-time access to information and post-purchase communication, cashierless stores can be sure to create an easy, fast experience…

In-store shopping is back, consumers want free delivery

September 20, 2022

A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…

Hugo Boss deploys AR mirror for try-on experience

September 14, 2022

Hugo Boss is deploying the PictoFit Mirror, an augmented reality technology aimed at providing shoppers with the ability to virtually try on thousands of…

Black Friday: Taking advantage of high consumer engagement for future wins

by Michael D. Fisher — CEO, 3radical

Black Friday presents a critical opportunity for brands and retailers to expand their customer base. A key to success is turning Black Friday shoppers into…

Online eyewear retailer deploys ‘fast frame’ for speedy delivery

September 12, 2022

Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.

Coca-Cola engages with consumers via a guessing game

September 9, 2022

In launching a series of limited-time-only beverages the Coca-Cola Co. is taking a unique approach to luring customers to taste test and try the products…

Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…