Customer Experience News
Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Spirit enters Chapter 11, issues letter to travelers
September 4, 2025
Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…
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Amazon Just Walk Out Cafe debuts at South Carolina hospital
September 3, 2025
Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Southwest Airlines changes plus-size passenger policy
August 28, 2025
Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.
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Aldi London store overhauls Shop & Go system, deploys self-checkouts
August 27, 2025
Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…
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Radar debuts 5-step retail trends playbook
August 22, 2025
Radar has launched a five-step retail playbook offering best-in-class tactics from retailers that are using location to power every stage of the customer…
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Retailers, store associates struggling to meet shoppers expectations
August 22, 2025
Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…
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Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink
August 21, 2025
Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at…
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Radar debuts guide for location-based engagement strategy
August 21, 2025
Radar has published a free step-by-step guide for launching a location-based engagement strategy that will deliver results.
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Orlando Airport’s animated astronaut making security lines efficient and fun
August 19, 2025
There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).
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NCR Atleos, FCTI expanding ATM coverage at Speedway, 7-Eleven
August 18, 2025
NCR Atleos has expanded its partnership with FCTI Inc. to provide thousands of ATMs to 7-Eleven and Speedway locations.
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Morrisons Daily extends NCR Atleos partnership
August 14, 2025
Convenience retailer Morrisons Daily has extended its partnership with NCR Atleos in a quest to provide customers with reliable, secure access to cash via…
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AI gaining ground in customer communication strategies
August 13, 2025
Most, 97%, of retailers will be using AI when it comes to customer communications this year.
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Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience
August 12, 2025
Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…
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