Customer Experience News
Target debuts app experience in ChatGPT
November 24, 2025
Target has launched a conversational, curated shopping experience in ChatGPT.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Target debuts AI-powered holiday shopping experience
November 18, 2025
Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.
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Netflix hits the mall offering up immersive experiential experiences
November 17, 2025
Netflix, a subscription streaming service, is tapping the mall experience in its initial experiential strategy — a Netflix House that's opening in the King of…
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Tommy Bahama taps Aptos ONE for next-gen retail experience
November 13, 2025
Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…
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Tariffs will impact prices as holiday shopping season arrives
November 10, 2025
The tariffs enacted by President Donald Trump since April will impact prices just as the holiday shopping season arrives.
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Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
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Amazon building smart delivery glasses to help drivers
November 5, 2025
Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.
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Mini art vending machine finds a home at a brewery
November 4, 2025
A vending machine at Commonwealth Brewing Co. in Fairfax, Virginia, is offering miniature art prints instead of snacks as part of a local initiative to…
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Lidl Great Britain launches mobile payment through Lidl Plus app
November 4, 2025
Lidl GB has launched Lidl Pay, a mobile payment feature built into its Lidl Plus rewards app, as part of the retailer's ongoing investment in technology and…
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Aldi removes self-checkout lanes at some Maryland stores
November 3, 2025
Aldi has removed self-checkout lanes at several stores in Montgomery County in Maryland, including locations in Germantown and Montgomery Village, as part of a…
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Independent grocers adopt Instacart for in-store, online operations
October 31, 2025
Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…
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Footasylum teams with invent.ai to drive revenue, better inventory process
October 30, 2025
Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…
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Walmart, OpenAI team on AI-first shopping experiences
October 17, 2025
Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…
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Glik's taps Aptos cloud-native tech for unified commerce experience
October 15, 2025
Fashion retailer Glik's is deploying the Aptos One POS and OMS to drive a unified commerce experience at 70-plus stores.
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NCR Atleos, Moto expand relationship to expand self-service cash access
October 13, 2025
NCR Atleos and Moto are extending their partnership to deliver access to cash through the NCR Atleos Cashzone Network, which now includes more than 16,000 ATMs…
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Coach debuts coffee shops to drive foot traffic, sales
October 10, 2025
Coach is opening coffee shops connecting to stores, with 12 to 15 initially planned each year.
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DoorDash launches delivery robot Dot
October 10, 2025
DoorDash has launched Dot, a delivery robot that can navigate roads, bike lanes and sidewalks.
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Pearle Vision launches store redesign
October 9, 2025
Eye care franchise Pearle Vision has debuted a store design aimed at meeting the needs and preferences of consumers and franchisees.
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Rack Room Shoes debuts lighthouse concept stores
September 30, 2025
Rack Room Shoes is continuing its national expansion with the opening of seven "lighthouse concept stores" aimed at enhancing the shopping experience.
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