Customer Experience News
Diebold Nixdorf lands on Time's World's Best Companies list
September 29, 2025
Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.
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Microsoft, Revolve launch AI-driven fashion experience
September 25, 2025
Microsoft and Revolve have debut an AI-powered lifecycle commerce platform via Microsoft's Copilot, an AI computing feature.
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Vitamin Shoppe taps Mike Forbes as EVP, chief strategy officer
September 19, 2025
The Vitamin Shoppe has appointed Mike Forbes as executive vice president and chief strategy officer.
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Stitch Fix embraces AI, deploys stylist service
September 17, 2025
Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.
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Chicago man sues Home Depot over facial recognition at self-checkout
September 16, 2025
A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…
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Morrisons taps Instacart for AI-powered shopping carts
September 15, 2025
Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…
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Sheetz store rebuild features kiosks, self-checkout
September 15, 2025
Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.
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Human touch remains supreme with consumers needing help
September 12, 2025
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
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Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
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Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Spirit enters Chapter 11, issues letter to travelers
September 4, 2025
Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…
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Amazon Just Walk Out Cafe debuts at South Carolina hospital
September 3, 2025
Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Southwest Airlines changes plus-size passenger policy
August 28, 2025
Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.
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Aldi London store overhauls Shop & Go system, deploys self-checkouts
August 27, 2025
Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…
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