Customer Experience News
Radar debuts 5-step retail trends playbook
August 22, 2025
Radar has launched a five-step retail playbook offering best-in-class tactics from retailers that are using location to power every stage of the customer…
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Retailers, store associates struggling to meet shoppers expectations
August 22, 2025
Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…
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Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink
August 21, 2025
Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at…
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Radar debuts guide for location-based engagement strategy
August 21, 2025
Radar has published a free step-by-step guide for launching a location-based engagement strategy that will deliver results.
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Orlando Airport’s animated astronaut making security lines efficient and fun
August 19, 2025
There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).
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NCR Atleos, FCTI expanding ATM coverage at Speedway, 7-Eleven
August 18, 2025
NCR Atleos has expanded its partnership with FCTI Inc. to provide thousands of ATMs to 7-Eleven and Speedway locations.
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Morrisons Daily extends NCR Atleos partnership
August 14, 2025
Convenience retailer Morrisons Daily has extended its partnership with NCR Atleos in a quest to provide customers with reliable, secure access to cash via…
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AI gaining ground in customer communication strategies
August 13, 2025
Most, 97%, of retailers will be using AI when it comes to customer communications this year.
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Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience
August 12, 2025
Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…
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Mall of America deploys AI-powered video analytics
August 11, 2025
Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.
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Why Aldi stores don’t play music
August 8, 2025
For consumers wondering why there is no music playing in the background while shopping in Aldi aisles the answer is simple.
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Target ATM explosion under investigation
August 4, 2025
An unknown individual or group used an improvised explosive device on an ATM at a Target in San Ramon, California. The store was closed during the explosion so…
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Home Depot, Lowe’s retain top ranking among home improvement brands
August 1, 2025
Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…
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Southwest debuting seat selection option in 2026
July 31, 2025
Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.
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Wegmans Dewitt debuts Instacart’s Caper Carts
July 29, 2025
The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.
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Lidl takes a leap forward in digital evolution
July 29, 2025
Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…
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Food Lion deployment completes Flybuy integration across Ahold Delhaize stores
July 28, 2025
Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.
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Hardware retailer taps Blue Yonder to optimize inventory management
July 25, 2025
Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.
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VenHub debuts 24/7 smart store in Hollywood
July 25, 2025
VenHub Global Inc., a company specializing in autonomous, AI-powered retail, has opened an additional 24/7 Smart Store in Hollywood, California, located at…
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Rack Room Shoes realigns leadership to drive digital innovation
July 22, 2025
Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…
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