Customer Experience News
Walmart warns consumers: Prices going up due to tariffs
May 15, 2025
Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.
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Walmart opens next-gen supercenter store
May 15, 2025
Walmart has opened a next-generation supercenter store in Cypress, Texas.
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Walmart boosts self-checkout security to stop card skimming
May 13, 2025
Walmart is deploying a significant change to its self-checkout systems with the installation of bright yellow rims around PIN pads, according to a New York…
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Saks Fifth Avenue launching store on Amazon Luxury
May 12, 2025
Saks Fifth Avenue will open a "store within a store" in the Amazon Luxury storefront to sell designer goods from Balmain and Dolce & Gabbana.
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Albertsons media division sees robust results from Criteo video solution
May 12, 2025
Alberstons Cos., a grocery chain, is beta testing Criteo's Onsite Video retail media solution and already seeing big rewards, including a 280% increase in…
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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations
May 9, 2025
Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…
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DSW debuts partnership with Imbox Protection
May 6, 2025
DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…
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Poor customer service tops in negative shopping experiences
May 5, 2025
Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.
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Lids refreshes retail concept to enhance shopping experience
May 2, 2025
Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.
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NCR Atleos certified as most loved workplace
May 1, 2025
NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…
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Lowe’s acquiring Artisan Design Group for $1.3B
April 29, 2025
Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…
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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience
April 29, 2025
Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…
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Chestnut Market debuts Mashgin AI checkout in Connecticut
April 25, 2025
Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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Foot Locker taps Ometria to drive data-powered customer marketing
April 24, 2025
Foot Locker has partnered with Ometria as its customer data platform to accelerate data-powered customer marketing and to forge deeper customer relationships.
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Sam’s Club growth strategy features scan and go tech, personalized AI advertising
April 22, 2025
Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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Mondan launches VR-powered design-on-demand service
April 18, 2025
Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.
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American Airlines ends automatic boarding pass printing at kiosks
April 15, 2025
American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…
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Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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