Customer Experience News
Acosta Mosaic Group introduces Shopper Solutions agency
November 19, 2013
Acosta Mosaic Group has announced the launch of its retail design agency Shopper Solutions. The newly formed agency is a combination of AMG's retailer-facing…
read nowThe window to win or lose brand loyalty? 76 seconds.
November 19, 2013
LivePerson, a provider of digital engagement solutions, has announced the results of its second annual "Connecting with Customers" research, a comprehensive…
read nowNew survey reveals consumer holiday shopping habits
November 18, 2013
A new survey published by Alliance Data Retail Services shows that consumers are being more cautious with their shopping this holiday season, taking longer to…
read nowMobile POS boosts sales 318 percent at specialty retailer Alex and Ani
November 18, 2013
Launched in 2004, retailer Alex and Ani has enjoyed tremendous growth over the past few years, and as a result, the traffic in its stores was increasing…
read nowSymphony EYC unveils loyalty campaign management platform
November 18, 2013
Retail solution provider Symphony EYC has announced the availability of Symphony EYC Engage, a next-generation targeting analytics and loyalty campaign…
read nowDigitalPersona introduces customer and employee biometric authentication system
November 18, 2013
DigitalPersona Inc. announced a new biometrics-based solution that allows security-minded enterprises to authenticate customers and employees in real time…
read nowWorld's largest online bike store adds 360-degree imagery
November 13, 2013
Chain Reaction Cycles has partnered with SpinMe to boost its online sales with interactive imagery as its customer base diversifies to include a broader…
read nowReport: Only 16% of mobile retail sites load quickly enough
November 13, 2013
Consultancy The Search Agents has released the results of its study of the mobile sites of the top 100 U.S. multichannel retailers, scoring each of them on…
read nowVenezuela military seizes big-box retail store, lowers prices
November 11, 2013
Violent rhetoric and imagery can be common in marketing, what with retailers slashing prices at a pace that would make Jason Voorhees say "Hey, whoa, let's not…
read nowRetail Orphan Initiative celebrates 5-year anniversary
November 5, 2013
The Retail Orphan Initiative has announced that it is celebrating its fifth anniversary. Inspired by the late Paul Singer, former SVP and CIO for SuperValu and…
read nowFirst 'Obamacare retail store' opens
November 4, 2013
Its actual name is Access Health CT, but shoppers in New Britain, Conn., are calling it something else: An "Obamacare retail store."
read nowNew York's SuperPier slowly coming into focus
October 31, 2013
The website The Business of Fashion writes today about SuperPier, an experimental retail and event location planned to open in New York's Westside in 2015.
read nowJ. Jill tests new store design in four markets
October 31, 2013
Today, specialty retailer J.Jill unveiled a redesigned store concept in four markets across the United States. The store design is a pure expression of…
read nowSurvey: 85% of consumers return to a retailer when notified of a discount
October 31, 2013
Nearly 90 percent of Americans repeatedly buy products retailers have on promotion, according to a new survey conducted by Synqera, a global technology startup…
read nowForeSee introduces new multichannel customer experience capabilities
October 31, 2013
ForeSee today introduced the ForeSee cx360 SM platform, a multichannel customer experience analytics platform providing cutting-edge capabilities that help…
read nowSurvey: Good customer service drives customer loyalty this holiday season
October 30, 2013
PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…
read nowRetailers should expect more last-minute shoppers this holiday
October 29, 2013
ShopperTrak, a provider of shopper analytics, predicts that four of the 10 busiest shopping days will occur between Dec. 20 and Dec. 24, and advises retailers…
read nowNeiman Marcus recognized by Luxury Institute
October 23, 2013
As part of its first installment of the Luxury Multichannel Engagement Index (LMEI) survey, the New York-based Luxury Institute asked consumers from households…
read nowNRF applauds Congressional attention on patent trolls
October 23, 2013
The National Retail Federation today issued the following statement from Senior Vice President for Government Relations David French on the introduction of a…
read nowSenator Chuck Schumer introduces voluntary 'code of conduct' for retail surveillance
October 23, 2013
U.S. Senator Charles E. Schumer, The Future of Privacy Forum and a group of location analytics companies — including Euclid, iInside, Mexia Interactive…
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