Customer Experience News
Report: U.S. becoming a 'switching economy'
October 23, 2013
Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction…
read nowGuestLogix, NCR sign ten-year agreement
October 22, 2013
GuestLogix Inc., a global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, announced that it has…
read nowT1Visions to present 'digital store of the future' at RAMP Summit
October 21, 2013
T1Visions, a provider of interactive touchscreen tables and walls, will speak on the future of retail and "the digital store of the future" at the Retail RAMP…
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Under Armour launches 'retail theater' store in China
October 18, 2013
Under Armour has opened its first-ever "experience store" in Shanghai, China, combining elements of theater and promotional venues with those of a retail store.
read nowCVS/pharmacy puts a new spin on the weekly circular
October 17, 2013
CVS/pharmacy today announced the launch of myWeeklyAd, a savings solution that the company said reinvents the American shopping staple — the weekly sales…
read nowTarget tears a page from Apple's design book
October 17, 2013
Apple's store design has become as ubiquitous as the iPhone itself. Best Buy has tapped into Apple's minimalistic, hands-on approach to merchandising and now…
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Study: Self-checkouts causing shopper frustration, abandoned carts
October 15, 2013
Recent research from Tensator found that one out of every three shoppers (out of nearly 400 polled) has walked out of a store without the goods they intended…
read nowTexTrace RFID garment tags on display at Tyco Retail Experience Center
October 15, 2013
TexTrace, providers of technology for the apparel industry, has announced that its brand protection and authentication solutions are featured in the Tyco…
read nowApple turns to Burberry's Ahrendts to revitalize retail stores
October 15, 2013
Apple Inc. has tapped Burberry Group PLC Chief Executive Angela Ahrendts to lead the brand's retail efforts and oversee the "strategic direction, expansion and…
read nowMacy's may break tradition and open doors on Thanksgiving
October 14, 2013
For the first time in Macy's 155-year history, certain store locations will open for business at 8 p.m. on Thanksgiving, according to a report in the Chicago…
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Path to Purchase Institute gives top honor to Wii U interactive display
October 14, 2013
The Path to Purchase Institute announced the winners in the 2013 Design of the Times Awards competition Oct. 9 during the Shopper Marketing Expo in Chicago.
read nowComark to intro new monument kiosk during NRF show
October 14, 2013
Comark has announced that it will feature a new outdoor monument kiosk at the NRF Big Show on Jan. 13–14 in New York.
read nowSaks to introduce The Fifth Man concept shop
October 11, 2013
Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…
read nowBreadcrumb launches new customer relationship features
October 10, 2013
Breadcrumb, owned by Groupon, has released several updates to its free point-of-sale app that help local merchants build deeper relationships with their…
read nowTaiwan GNCs get healthy dose of digital signage
October 9, 2013
Health-and-nutrition retail chain GNC has adopted digital signage solutions in its Taiwan stores and has continually built digital signage-equipped stores all…
read nowJCPenney opens Disney Shops for 'fairytale' experience
October 7, 2013
JCPenney announced recently the launch of the Disney Shop inside 565 store locations.
read nowFirst Data seeks to simplify deal redemption
October 7, 2013
First Data Corp., providers of electronic commerce and payment processing technology, announced that the First Data OfferWise solution has been integrated with…
read nowReebok opens FitHub concept store in UK
October 4, 2013
The sportswear brand Reebok has opened its first FitHub concept store in London, designed to encourage people "to move, to train, to get fit and have fun doing…
read nowCatalog Spree and Google partner on interactive ad content
October 2, 2013
The "digital mall" service Catalog Spree announced it has teamed with Google to distribute interactive retail catalogs and lookbooks on the Web through…
read nowWebinar on customer experience measurement available on demand
September 30, 2013
On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.
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