Customer Experience News
SpartanNash stores add price optimization from KSS Retail
January 29, 2014
KSS Retail, a dunnhumby company, announced it has entered into an agreement to extend its price and promotion optimization solution across the retail banners…
read nowRetailers modify objectives in 2014 as mobile tops priority lists
January 29, 2014
Corresponding with the growing number of mobile users among shoppers, retailers overwhelmingly agree mobile must be the number one priority for their digital…
read nowBaynote launches self-service tool for e-commerce merchandising
January 28, 2014
Baynote, a provider of big data solutions for retail, today announced the release of Baynote VUE, a self-service merchandising application purposely built to…
read nowCobalt, Edmunds announce partnership to study online car-shopping behaviors
January 22, 2014
Cobalt, a business unit of ADP Dealer Services Inc., and Edmunds.com, an online car shopping destination, today announced a strategic partnership to bring…
read nowSleep Train implements cloud-based analytics tool
January 21, 2014
Software provider Manthan Systems announced today that Sleep Train Inc. has gone live with ARC Merchandise Analytics, its cloud-based advanced analytics…
read nowPhotos: Remodeled American Apparel store opens in Berlin
January 16, 2014
American Apparel has announced the opening of its newly expanded and renovated Berlin store. Located in Mitte, the central borough of Berlin, the store was…
read now2014 is 'The Year of Empathy,' according to Temkin Group research
January 15, 2014
Bruce Temkin, widely recognized as a customer experience visionary, has released his annual listing of customer experience trends to watch. Headlining the…
read nowHoliday retail sales come in at NRF expectations
January 15, 2014
Severe winter weather did not dampen December retail sales as shoppers took advantage of heavy promotions and last-minute deals. According to the National…
read nowNatural Markets deploys ThoughtWorks technology throughout its grocery/restaurant chain
January 13, 2014
ThoughtWorks, a provider of retail technology solutions and strategic customer experience consulting, today announced that it has partnered with Natural…
read nowSitecore partners with Microsoft to build joint e-commerce solution
January 13, 2014
Sitecore, developer of customer experience management software, today announced at the National Retail Federation's Annual Convention & Expo that it will…
read nowSAP unveils new mobile retail apps
January 13, 2014
Today at the NRF Convention & Expo, SAP AG announced the launch of SAP Shopper Experience, a personalized retail mobile app that the company said…
read nowJCPenney, Tractor Supply, Walmart CEOs among leaders to join NRF Board of Directors
January 13, 2014
NEW YORK — The National Retail Federation today announced the election of six new members to its Board of Directors as retailers from around the globe…
read nowEpicor announces CRM 7.0, POS for Windows 8 tablets
January 13, 2014
Today at the NRF Convention & Expo, Epicor Software Corp. announced the general availability of Epicor Retail CRM 7.0, which it says gives retailers a…
read nowRetail hiring lifts employment in December
January 10, 2014
The National Retail Federation today issued the following statements from NRF President and CEO Matthew Shay and Chief Economist Jack Kleinhenz on the December…
read nowNRF and University of Phoenix to award 20 retail workers with 'Dream BIG' scholarships
January 9, 2014
For a second year, the National Retail Federation and University of Phoenix are providing the opportunity to U.S. retail workers to make their career dreams a…
read nowCustomer experience a senior-level focus for 69% of leading UK firms
January 6, 2014
More than two-thirds of leading U.K. firms now have a senior level customer experience position, a confirmation that customer experience strategy has now…
read nowReport: Affluent adults are heavy Amazon users
January 3, 2014
New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…
read nowJC Penney, Sears, A&F make list of 2013's worst CEOs
December 30, 2013
Fox Business has released its annual list of the worst CEOs, and three of the seven slots are reserved for retail leaders.
read nowNew Burberry concept offers digitally enhanced in-store experience
December 27, 2013
Burberry has opened a new retail concept in London that uses personalized physical and digital experiences, according to Marketing magazine. The Burberry…
read nowLate flurry of online sales nails UPS, retailers
December 26, 2013
A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…
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