Customer Experience News
Amazon notches top spot on mobile retail benchmark
September 30, 2013
Amazon has topped the latest eChannel Retail Benchmark study from eDigitalResearch after the Internet giant's mobile channels outperformed the brand's popular…
read nowAustralian concept store to sell 'fashtronics'
September 27, 2013
There's a new concept store setting up shop in Australia that claims to blend fashion and electronics into what it calls "fashtronics."
read nowRent the Runway makes the move to mobile
September 26, 2013
Rent the Runway has officially made the leap from online to mobile, as the high-end fashion rental service announced the launch of an iPhone or iPod touch app…
read nowUPS, comScore study shows shoppers want it easy
September 26, 2013
Data released today by UPS and comScore Inc. reveals that online shoppers are looking for more ease and control over their shipping and delivery experiences.
read nowDavid's Bridal boosts omnichannel inventory management
September 25, 2013
The supply chain solutions provider Manhattan Associates Inc. announced that David's Bridal is now using the firm's omnichannel solutions to ensure on-time and…
read nowVodafone tests virtual shopping wall on German employees
September 23, 2013
The mobile network operator Vodafone is tapping staff members at its German headquarters in Dusseldorf to test out an NFC-equipped virtual shopping wall…
read nowDeloitte: Retailers must merge physical, digital storefronts for holiday sales win
September 23, 2013
As the economy improves at a gradual but steady pace, retailers can expect moderate gains this holiday season, according to a recent forecast from Deloitte.
read nowArgentinean retail chain buys into Haivision CoolSign digital signage
September 23, 2013
Argentinean retail chain Musimundo has deployed Haivision's CoolSign digital signage solution to deliver dynamic content throughout its network of 200 stores…
read nowPinterest plans to test business ads
September 20, 2013
Pinterest CEO Ben Silbermann sent a message to users this week about the site's new test promoting certain business ads.
read nowTarget launches 'baby experience program' in select Chicago stores
September 19, 2013
Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.
read nowSurvey ranks retailers on customer experience
September 19, 2013
RetailCustomerExperience.com has launched the second edition of its Best Retail Customer Experiences report just as retailers gear up for the holiday season.
read nowMacy's Herald Square flagship now dubs as official NYC visitor center
September 18, 2013
Macy's famed flagship store is now co-branded with NYC & Company as an Official NYC Information Center, offering new services to enhance the customer…
read nowUK's Dixons opens 'Store of the Future'
September 13, 2013
The U.K.-based electronics retailer Dixons has opened its Currys/PC World "Store of the Future," an article on pcr-online.biz reported.
read nowMacy's makes a push for Millennials with in-store kiosks
September 11, 2013
Macy's announced an effort to strengthen its appeal to the Millennial customer with an expansion of its athletic apparel assortment — and it is using…
read nowTrendSource to begin RCE blog series
September 11, 2013
TrendSource attended the Retail Customer Experience Executive Summit in San Diego last month, and returned with invaluable insight from some of the nation's…
read nowMaritz webinar to discuss customer experience measurement
September 10, 2013
On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…
read nowAT&T goes heavy on digital signage, interactivity in KY, OH stores
September 10, 2013
As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…
read nowLEGO launches social hub for release of latest robotics platform
August 29, 2013
Proof that LEGOs are not solely for child's play: The building block company announced today that it has launched a social media hub in anticipation of the…
read nowRetailer loyalty programs copycat airline industry
August 29, 2013
Retailers may be crafting their loyalty programs to reflect the airline industry — with elite levels and extra perks for shoppers who spend the most money…
read nowOfficeMax opens 'store of the future' in Chicago
August 28, 2013
OfficeMax Inc. has announced the opening of its first Chicago-area OfficeMax Business Solutions Center — the retailer's new store format designed to provide…
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