Customer Experience News
Customer Experience Professionals Association announces certification program
May 16, 2013
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced that it will launch a Certification Program for…
read nowFinish Line overhauls customer experience with new tech
May 14, 2013
Contingent Network Services announced recently its completion of a strategic IT project to deploy new in-store technology to Finish Line stores. The retailer…
read nowUpdate: Nordstrom ends test of shopper tracking
May 13, 2013
Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data…
read nowCloud computing could offer bright future for retailers
May 13, 2013
With the growing popularity of mobile, social and e-commerce, traditional brick-and-mortar retailers are turning to the cloud to optimize the in-store…
read nowEngagement, analytic tech listed among retail trends to watch
May 10, 2013
A recent post on guardian.co.uk lists five retail technology trends that "just might help you create a standout customer experience."
read nowAnn Michaels launches customer engagement platform
May 9, 2013
The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National…
read nowScala CEO talks in-store digital design with retailers at Digital Screenmedia Symposium
May 8, 2013
Digital displays are common in today's retail space, but it takes planning to execute a design strategy. Tom Nix, CEO of the location-based media company…
read nowNordstrom tracks shoppers to improve customer experience
May 8, 2013
Nordstrom is using tracking software to identify how much time shoppers spend in specific departments, according to dfw.cbslocal.com. The technology is being…
read nowBrightSign digital signage players powering Samsung shops in UK
May 7, 2013
A British electronics retailer has picked BrightSign digital signage players to power video walls for Samsung displays. According to a news release, Samsung…
read nowScala will showcase retail, transportation and DOOH solutions at London NEC event
May 6, 2013
The location-based media company Scala will showcase transportation, retail and digital out-of-home solutions during next week's fifth annual NEC Display…
read nowRetail Mesh 'cuts through clutter' of mobile coupons
May 6, 2013
The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A…
read nowReality Interactive will power digital media in new Time Warner demo stores
May 1, 2013
Reality Interactive, a full-service digital merchandising agency, will serve as the digital media partner for Time Warner Cable, which has recently launched…
read nowJCPenney ad admits mistakes, begs for business
May 1, 2013
JCPenney is hoping that shoppers are willing to forgive and forget — and return to its hallowed aisles. In a new video ad, the company admits to "mistakes" and…
read nowWith Presence, retailers can set the mood
April 30, 2013
Mood Media announced today the launch of Mood Presence, a mobile marketing technology that utilizes its music network to connect retailers and marketers…
read nowOrigin Displays grows in tandem with Long Island drive-thru supermarket chain
April 29, 2013
The last two years have been busy for The Barn, a chain of drive-thru supermarkets on Long Island, N.Y. And as the family-owned chain has grown through…
read nowSamsung Experience Shop opens in NYC Best Buy
April 25, 2013
Samsung Electronics celebrated the launch of the Samsung Experience Shop with the grand opening of their newest location in New York's Union Square Best Buy…
read nowLightSpeed launches new data-driven interface
April 25, 2013
The software company LightSpeed today announced the launch of StoreMaster, a re-engineered interface for the Mac that provides retailers with complete control…
read nowSupermarket chain taps Ping HD digital signage to improve shopping experience
April 24, 2013
When the Philadelphia-based supermarket chain The Fresh Grocer opened its first New Jersey store, near the campus of Rutgers University, it wanted to upgrade…
read nowFrustrated mother creates Swift Shopper mobile shopping app
April 24, 2013
Naomi Wilson, a mother of four who became frustrated with the grocery store experience, created a mobile shopping application that she says simplifies the…
read nowMatrox unleashes 30-monitor video wall at London lingerie store
April 23, 2013
Matrox Graphics has announced that its Mura MPX Series controller boards will drive digital signage across two video installations at a high-profile London…
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