Customer Experience News
Survey: Shoppers desire mobile personalization
April 23, 2013
Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping…
read nowIngram Micro Europe, Scala expand distribution deal
April 22, 2013
Ingram Micro Europe has extended its partnership with Scala to provide that company's SaaS platform across Europe. Ingram Micro Europe is a division Ingram…
read nowHow will retailers deploy digital signage for customer engagement?
April 22, 2013
RetailCustomerExperience.com sister site DigitalSignageToday.com is preparing this year's edition of its "Digital Signage Future Trends" report, and needs your…
read nowRetail tech: Creepy for consumer, beneficial for business
April 22, 2013
Retailers have plenty of tech in their arsenal to beef up their approach toward an improved customer experience. But according to an article from ShopSmart…
read nowGlobalShop 2013: Understanding the connected consumer
April 18, 2013
There is a growing conundrum in retail: How do you capture the attention of the connected consumer?
read nowStudy: Consumers want a seamless shopping experience
April 15, 2013
New research from Accenture's Seamless Retail Study found that as online shopping continues to grow as a consumer preference, there is a mutually beneficial…
read nowNew HP media players pair with digital signage displays to engage customers
April 11, 2013
Two recently released Hewlett-Packard media players are meant to help retailers and hospitality businesses engage customers through interactive digital…
read nowBrooks Brothers bringing new concept store to Ann Arbor, somehow integrating a foosball table
April 10, 2013
Brooks Brothers, the 195-year-old clothing company headquartered in New York, will open a new concept store in Ann Arbor, Mich., later this year.
read nowJohnson ousted as JCP CEO
April 9, 2013
The board has had enough: JC Penney CEO Ron Johnson is out and its former CEO, Mike Ullman, will rejoin the company.
read nowAOPEN showcases retail digital signage at Dutch retail show
April 8, 2013
AOPEN, an electronics manufacturer and digital signage solutions provider, recently joined with Microsoft Windows to showcase new digital communications…
read nowMay symposium will address omnichannel customer engagement technologies
April 7, 2013
The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…
read nowDSA to hold digital signage/self-service/mobile symposium in Dallas
April 5, 2013
The Digital Screenmedia Association has announced that it will produce a Digital Screenmedia Symposium May 9 and 10 at the Hilton DFW Lakes Executive…
read nowAOPEN, Blocks partner on digital signage-as-a-service platform for Android
April 4, 2013
AOPEN, a digital signage hardware manufacturer, has formed a partnership with Australian software developer Blocks Global to market and support an e-commerce…
read nowA positive customer experience may lead to stock market gains
April 3, 2013
Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.
read nowStudy finds brands miss out on customer feedback
April 2, 2013
A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.
read nowWalmart struggles to stock shelves with fewer employees
March 26, 2013
Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…
read nowReinvention another key to retail's future
March 25, 2013
According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…
read nowOscar de la Renta brings True Fit to online shoppers
March 21, 2013
Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…
read nowRestaurants reel in customers with retail
March 21, 2013
According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…
read nowMarket Force study reveals more shoppers trying new retailers
March 20, 2013
Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…
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