Customer Experience News
Boomtownrack.com now offers local apparel shopping by neighborhood and zip code
June 29, 2011
Boomtownrack.com is a local online marketplace focusing specifically on independent apparel boutiques in the Chicago area. Boomtownrack.com uses location based…
read nowOpinionLab adds mobile, QR support to VOC program
June 28, 2011
OpinionLab, provider of voice-of-customer (VOC) listening technologies, has extended its mobile customer feedback tools to make it even easier for consumers to…
read nowBelk taps Oracle to transform its operations
June 27, 2011
Belk, the nation's largest privately owned mainline department store, has selected Oracle Retail Merchandising System to transform its business operations and…
read nowGood news for retailers and shoppers: "retail therapy" does make you happy
June 20, 2011
According to an article in the UK Daily Mail, it’s official: shopping does make you happy. The article cites a new study that says buying something nice has “a…
read nowStudy: UK online customer service needs improving
June 20, 2011
A new report from Eptica, a UK-based provider of customer interaction management software, surveyed the online customer service practices of 100 leading UK…
read nowWincor Nixdorf develops automatic 360-degree scanner for fast checkout
June 15, 2011
Wincor Nixdorf AG has developed a new automatic checkout solution for ICA, one of the biggest retail chains in Sweden. The new checkout solution, 360 Scan…
read nowSurvey: 48 percent of retail websites not offering product ratings, reviews
June 13, 2011
CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that…
read nowSaks Fifth Avenue to accelerate customer-centric transformation
June 8, 2011
Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…
read nowMeebo offers 'check-in' feature for retail websites
June 6, 2011
According to the New York Times, Meebo, a social platform that connects users with friends across the Web, now offers a new feature that allows users to…
read nowSuperior Lithographics launches interactive packaging solution
June 6, 2011
Superior Lithographics, a California-based large-format packaging printer, has launched FirstTouch, an all-in-one interactive packaging solution using Quick…
read nowMarketLive offers merchants profile-driven remarketing suite
June 1, 2011
MarketLive Inc., an eCommerce software and solutions provider, has announced it will offer a remarketing suite built for the MarketLive eCommerce platform and…
read nowAudiobrain joins Red Chariot's retail collaborative
May 31, 2011
Red Chariot, a Minneapolis-based retail collaborative, has announced that Audiobrain, a sonic-branding firm, has joined the collaborative. Audiobrain's role is…
read nowCORESense partners with Social Candy to offer online shopping via Facebook
May 30, 2011
CORESense, an SaaS (Software-as-a-Service) provider of end-to-end ecommerce and retail software solutions, announced a partnership with Social Candy to provide…
read nowScreenScape to deliver video content to Bauer Hockey's retail partners
May 26, 2011
According to a company press release, ScreenScape Digital Signage Network announced that Bauer Hockey, a manufacturer of ice hockey equipment, will use the…
read nowTopshop launching secret pop-up stores in two locations
May 24, 2011
According to My Fashion Life, two Topshop clothing retail stores in New York and London will launch a secret pop-up shop hidden within each store tomorrow.
read nowBest Buy expands Shopkick app nationwide
May 22, 2011
Best Buy has announced that it is rolling out the location-based shopkick app to its stores nationwide. Smartphone users who download the app will be eligible…
read nowIconic NYC men's clothier Rothman's relocating, updating
May 22, 2011
Rothman’s Men’s Clothing, the iconic New York City menswear retailer, is moving. After 25 years at Union Square Park, the store announced it has signed a new…
read nowMedia Logic helps Cabela's celebrate its anniversary
May 22, 2011
Cabela’s, the world's largest direct marketer of hunting, fishing, camping and related outdoor merchandise, is having a birthday party and has retained Media…
read nowAgilysys unveils newest mobile version of POS for retail
May 18, 2011
Agilysys Inc., a provider of IT solutions, has announced the release of its newest version of mobile point of sale (POS), a next-generation product with…
read nowPanphonics unveils new directional audio systems for retail stores
May 16, 2011
Panphonics, a provider of directional audio speakers, today announced that it has developed new audio systems for the direct delivery of messages in retail…
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