Customer Experience News
1 million Facebookers printing from Kodak kiosks
January 8, 2012
More than 1 million people will have printed photos from Kodak picture kiosk by the end of month, according to a company press release.
read nowGUESS deploying iPads to better serve shoppers
January 5, 2012
GUESS Inc. is using iPads to put its products in front of shoppers by implementing the VeriFone GlobalBay iPad Retailing solution inside a dozen stores in the…
read nowBest Buy CEO, FCC chairman among speakers at CES
January 3, 2012
Best Buy CEO Brian Dunn will discuss the state of the retail industry Jan. 11 at the Consumer Electronics Association's 2012 International CES in the Las Vegas…
read nowOnline retailers must provide better service
January 3, 2012
Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…
read nowSurvey announces 10 worst online retailers
January 2, 2012
Is it brand perception or actual high-quality service that gives online retailers their reputations? That's a question that 24/7 Wall St. set out to find by…
read nowSears CEO: Technology key to revitalizing company
January 2, 2012
Sears' chief executive officer, Lou D'Ambrosio, plans to turn around his company's performance by implementing technology and spending more money on stores…
read nowTeamwork Retail using iPads to manage stores
December 29, 2011
Employees in Teamwork Retail stores are using iPads to ring up purchases and look up product info on the retail floor,
read now3 things shoppers care more about than price
December 28, 2011
American consumers were less concerned with costs during the 2011 holiday shopping season than last year, according to the Foresee E-Retail Satisfaction Index…
read nowBarneys NY using mobile POS
December 21, 2011
Barneys New York is going mobile this holiday season with MICROS-Retail's miStore mobile point-of-sale in its flagship Manhattan store.
read nowSurvey: Mobile technology leads to better customer experience
December 19, 2011
Three in four retail associates and managers said they provide a better in-store customer experience when equipped with the latest mobile technologies…
read nowKum & Go partners with NCR
December 14, 2011
NCR Corp. announced it will implement its Radiant c-store technology in each of Kum & Go's 400-plus stores. The chain, which is the fifth largest…
read nowAT&T opens interactive store in Illinois
December 14, 2011
AT&T has opened a high-tech retail store in Champaign, Ill. The store offers a unique way for customers to interact with and shop, including a hands-on…
read nowGeo-fencing makes targeted text offers possible
December 4, 2011
Consumers who visit any of the 27 open-air malls owned by DDR, a commercial real estate company, can receive text messages offering deals from the retailers in…
read nowApple employees: We know where you are
November 28, 2011
Apple employees in Palo Alto, Calif., know the location of all their customers, thanks to a new technology the company is using to help speed purchases.
read nowWal-Mart, Amazon eliminating 'wrap rage'
November 28, 2011
Too much packaging leads to "wrap rage," according to Amazon.com Inc. and Wal-Mart Stores Inc. The companies are working together to encourage manufacturers to…
read nowPoll: Retailers to lose customers if shelves aren't full
November 21, 2011
Nearly 70 percent of U.S. adults would avoid shopping at a retail store if they encountered empty shelves, according to a nationwide survey commissioned by…
read nowToys "R" Us intros new mobile solutions
November 21, 2011
Toys"R"Us shoppers have more ways to stock up on gifts this holiday season. In addition to updates made to store's iPhone and Android apps, Toys R Us has…
read nowBarneys New York going 'Gaga'
November 21, 2011
Barneys New York has opened its GAGA'S WORKSHOP, a take on Santa's workshop that includes a transformed retail environment, holiday windows, a Gaga interactive…
read nowSurvey names top 10 retailers for customer service
November 20, 2011
Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…
read nowCheckpoint Systems helping Books-A-Million enhance customer experience
November 20, 2011
Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry, today announced…
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