Customer Experience News
Canada Post capturing customer experience data at 40 post offices
August 16, 2011
OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced an expanded relationship with Canada Post. In addition to collecting…
read nowCasual Male opens a Destination XL store in Murray, UT
August 10, 2011
Casual Male Retail Group Inc., a retailer of men's big and tall apparel, has opened a new Destination XL in Murray, Utah, located at 6170 S. State Street.
read nowFits.me virtual fitting room launches in the US
August 9, 2011
Fits.me, a bio-robotic virtual fitting room for e-commerce apparel websites, yesterday announced it will launch in the U.S. on the Park & Bond luxury…
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Retail Customer Experience Executive Summit will host exclusive reception at Red Chariot
August 3, 2011
Next, week, the second annual Retail Customer Experience Executive Summit will take place at the Graves 601 hotel in Minneapolis, MN. In addition to two full…
read nowMall landlords use technology to woo shoppers
August 2, 2011
Mall owners are fighting fire with fire. According to a Bloomberg report, some of the world's largest mall owners are using online and mobile technologies to…
read nowCabela's launches iPhone, Android shopping apps
August 1, 2011
Cabela's, an outfitter of hunting, fishing and outdoor gear, has announced the launch of its iPhone and Android rich app to complement its mobile-optimized…
read nowFacing extinction, video stores reinvent themselves
July 31, 2011
An article in the New York Times takes a look at the "few scrappy Davids" that are clinging to their video stores, staring down the goliaths that are redbox…
read nowNetWorld Alliance publishes best practices for e-commerce usability
July 26, 2011
LOUISVILLE, Ky. – NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing…
read nowA&F reveals details of new Paris flagship store
July 20, 2011
Perched on the Champs Elysees, Abercrombie & Fitch's newest flagship store in the heart of Paris boasts 31,000 square feet over four floors of richly…
read nowNike redesigns its London 1948 retail space
July 20, 2011
According to music and lifestyle magazine RWD, Nike has redesigned its 1948 retail space in London. Originally opened in the summer of 2008, the venue is "part…
read nowRetailers turning to tech-enabled touch points
July 14, 2011
Seventy percent of retailers are empowering their employees with technology-enabled touch points — including digital signage and self-service kiosks — to help…
read nowMicrosoft makes surprise decision to expand retail presence
July 13, 2011
A story at WindowsITPro.com reports that Microsoft will dramatically step up the pace of store openings over the next two years.
read nowStudy affirms importance of in-store technology
July 12, 2011
Retailers are turning to technology to boost customer satisfaction, productivity and multi-channel sales, according to a study co-sponsored by HP and RSR…
read nowRosetta Stone launches 'experience store' concept
July 11, 2011
A Business Wire story at MarketWatch.com reports that Rosetta Stone has opened two new concept stores in West Hollywood, Calif., and McLean, Va. Both stores…
read nowOracle confers 2011 Retail Excellence Awards
July 10, 2011
Oracle announced its 2011 Retail Excellence Award winners recently at its annual Oracle Retail CrossTalk conference. The awards recognize outstanding…
read nowMercedes Dealers get top marks for retail experience
July 10, 2011
According to a report in MediaPost.com, Mercedes dealers received the highest satisfaction index rating for the third year in a row in the Pied Piper Prospect…
read nowMuzak extends partnership with Sports Authority
July 6, 2011
Muzak, a Mood Media company and provider of sensory branding services for business in North America, announced today that it has signed a new agreement with…
read nowNIKE, Hurley and Converse open third Salvation retail store
July 6, 2011
According to a Business Wire story on MarketWatch.com, Nike continues to make retailing inroads into the youth-oriented action sport and culture market with…
read nowInteractive window displays debut in UK
July 4, 2011
Hidden Creative, a Manchester, UK creative agency, has unveiled the newest in window displays: a fully interactive display that window shoppers control with…
read nowCustom men's fashion meets the house call
July 4, 2011
A story in the Centre Daily Times from State College, Penn. highlights the growth of J. Hilburn, a men’s clothier that specializes in bespoke shirts and…
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