Customer Experience News
Lloyds Bank debuting cashback pilot at retailers
February 22, 2019
Lloyds Banking Group has launched a pilot program to incentivize retailers to give cash back at the point of sale in response to criticism that consumers are…
read nowSamsonite taps Cappasity tech for enhanced online product viewing
February 21, 2019
Samsonite is using Cappasity technology to provide shoppers and customers an enhanced view of its online products via 3D visualization.
read nowKibo aims to boost retail solutions with Certona acquisition
February 21, 2019
Kibo, a cloud commerce company, is acquiring Certona, a real time omnichannel personalization provider, in a quest to offer retailers a more powerful set of…
read nowVend taps Epson printer for retail POS
February 20, 2019
Vend, a cloud-based POS and retail management software provider, has adopted the Epson TM-m30 compact receipt printer to help retail clients deploy more…
read nowWalmart launching VR experience tied to DreamWorks film
February 20, 2019
Walmart will soon be setting up 50-foot tractor trailers that will be home to a virtual reality experience involving DreamWorks' "How to Train Your Dragon…
read nowIn-person customer service ranks high with consumers, reveals study
February 19, 2019
More than half, 65 percent of consumers, view quality of service in the store as a key element in deciding where to shop.
read nowOracle debuts demand forecasting service for retailers
February 18, 2019
Oracle's Retail Demand Forecasting Cloud Service aims to help retailers boost inventory management by providing a single view of demand through the product…
read nowBeing put on hold is top consumer customer service gripe
February 15, 2019
The most annoying aspect of customer service for the consumer is the act of being put on hold, according to a Clutch survey.
read nowKroger debuts mobile pay app, rewards debit card
February 13, 2019
Kroger is officially announcing Kroger Pay, a smartphone app that combines loyalty card and payment information and will speed checkout at the point of sale.
read nowValentine's Day should deliver more experiential gifts this year
February 13, 2019
There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…
read nowAmazon, Western Union launch cross-border shopping platform
February 13, 2019
Amazon is partnering with Western Union to let foreign-based customers, initially in 10 countries, make purchases through a system called Amazon PayCode, using…
read nowConsumer expectations growing at a healthy clip, reveals study
February 12, 2019
Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…
read nowReport: Live chat not making for happy customers
February 12, 2019
Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.
read nowAmazon takes yet another stab at live video shopping strategy
February 11, 2019
Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…
read nowDavid's Tea taps Nudge Rewards to empower associates, boost in-store experience
February 11, 2019
David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…
read nowCanadian grocer partners with Profitect to enhance reporting, boost customer satisfaction
February 8, 2019
Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.
read nowTarget beta loyalty program expands to more US markets
February 8, 2019
Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.
read nowICX Association opens nominations for Elevate Awards for best in CX tech
February 7, 2019
The Interactive Customer Experience Association is accepting nominations for its Elevate Awards, which are given to individuals and organizations that are…
read nowWest Virginia lawmakers mull motor vehicle license renewal kiosks
February 4, 2019
A West Virginia legislative committee passed a bill that mandates the placement of kiosks for license plate renewal in order to alleviate lines at Division of…
read nowVirtubox kiosks in play for India Expo Mart
February 1, 2019
Virtubox, a company that offers cloud-based Android software for interactive touchscreen kiosks with corresponding display on Android and iOS mobile phones…
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