Customer Experience News
Vuitton handbags boast AMOLED displays
May 29, 2019
The latest flexible display (think foldable smartphones, roll-up TVs) will soon be on a special line of Louis Vuitton handbags.
read nowStein Mart now home to Amazon Hub lockers
May 23, 2019
Stein Mart is installing Amazon Hub lockers in nearly 200 stores, providing consumers an option for Amazon order pick-up and returns.
read nowTarget beats first quarter expectations, fulfillment plays big role in digital growth
May 23, 2019
The first quarter of 2019 has proved to be a boon for Target Corp. as the retailer boasted better than expected comparable sales, robust traffic growth as well…
read nowGas station retailers eating into fast food market share
May 20, 2019
Fast food restaurants have always been the go-to for a quick bite, but gas station convenience stores are coming on strong by improving their options. And…
read nowHaverdash puts fashion on the rental shelf
May 17, 2019
Haverdash is a new unlimited rental service offering fashion lovers an opportunity to experiment.
read nowWalmart launching next-day delivery in Vegas, SoCal and Phoenix
May 14, 2019
In an obvious response to Amazon's recent one-day delivery announcement, Walmart Inc. is rolling out next-day delivery this week to stores in Las Vegas…
read nowNike prepping footwear sizing feature for app, retail stores
May 10, 2019
Nike wants to make sure its customers buy footwear that fits and is prepping a Nike Fit functionality in its app and within physical store locations to make…
read nowAmazon Go goes with cash in New York City
May 9, 2019
The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.
read nowNayax adds loyalty, refund feature to digital payment app for unattended businesses
May 8, 2019
Nayax LLC has upgraded its digital wallet app to include loyalty and the ability to offer automated refunds for unattended points of sale, including…
read nowNew Jersey town goes with smart parking meters
May 8, 2019
The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…
read nowVenezuelan pharmacy chain taps Oracle tools for growth, better customer service
May 6, 2019
Farmatodo, a Venezuelan self-service pharmacy chain, is deploying Oracle Corp. technology to drive store growth, provide enhanced customer service and greater…
read nowBig Lots taps Reflexis tools for workforce management, budgeting
May 6, 2019
Big Lots Inc., which operates stores across 47 states, is using the Reflexis Workforce Scheduler to advance workforce scheduling, forecasting and budgeting at…
read nowPhone, email top customer service tools for consumers
May 3, 2019
When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…
read nowFedEx Office aiming well beyond truck delivery
May 3, 2019
In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…
read nowBrowns Shoes deploys iGotcha Media video wall at Quebec location
May 2, 2019
Browns Shoes, an independent footwear chain based in Canada, has installed a video wall from iGotcha Media at its Carrefour Laval store in Quebec. The company…
read nowConsumers embracing payments via voice assistant, but wary about security
May 1, 2019
Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…
read nowSocial media, visual content to dominate online retail
April 29, 2019
A Bazaarvoice study reveals retailers are enjoying a 111% conversion lift among shoppers that engage with visual customer generated content and a 180% revenue…
read nowStudy: Too many choices can stall retail purchase activity
April 26, 2019
Providing too many product options prevents nearly half of transactions (46%) from taking place, according to Episerver's third annual Global Consumer Study.
read nowChase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
read nowWalmart to remodel three Long Island locations
April 25, 2019
Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.
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