Customer Experience News
Mulberry taps Aptos to transform supply chain
April 19, 2019
British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…
read nowMichigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system
April 19, 2019
Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…
read nowPrada taps Oracle cloud tech for retail processes
April 18, 2019
The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.
read nowBritish lifestyle brand deploys Contentsquare for e-commerce optimization, expansion strategy
April 18, 2019
British global luxury lifestyle brand Belstaff is deploying an optimization approach for its online storefront with the help of digital experience platform…
read nowNY public advocate calls for Hudson Yards boycott over payment options
April 17, 2019
New York's Public Advocate Jumaane Williams is calling on shoppers and consumers to boycott the city's newly opened Hudson Yards retail development tenants…
read nowDedicated digital teams taking root among brands
April 17, 2019
Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
read nowWine retailer tapping Glassbox mobile app performance tool
April 17, 2019
Vinsent, a wine merchant and marketplace, plans to deploy Glassbox's Mobilebox technology that helps retailers understand mobile app performance, from the…
read nowResearch: Merchandising a major factor in retail success
April 16, 2019
Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…
read nowGiant Eagle boosting customer satisfaction with digital inventory, audit tool
April 16, 2019
Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…
read nowOffice Depot launches co-working hubs to Chicago, Dallas locations
April 15, 2019
Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.
read nowMost shoppers want live phone-based customer service, reveals study
April 15, 2019
Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…
read nowIndianapolis airport aims to boost customer experience with analytics tool
April 12, 2019
The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…
read nowTarget adds sexual wellness brand to its shelves
April 12, 2019
Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.
read nowPhysical, digital retail merging, reveals study
April 11, 2019
Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…
read nowAmazon Go stores will start taking cash
April 10, 2019
Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.
read nowVolvo taps ClearOne for New York store digital signage
April 10, 2019
ClearOne recently installed its VIEW pro-IP based video delivery solution to digital signage at Volvo's flagship location in Manhattan. The solution uses a…
read nowNeiman Marcus connects stylists, customers via Instagram
April 10, 2019
Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…
read nowFast checkout top of mind for grocery consumers
April 8, 2019
When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…
read nowAI spend to hit $35.8B this year led by retail industry
April 5, 2019
Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.
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