In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.

Customer loyalty starts with getting the retail website right

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…

The real reason customers leave (and how to stop them)

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…

Continuous customerization in retail automotive services: Customer retention

by Rick Muldowney — Chief Analytics Officer, digm

Rick Muldowney, chief analytics officer at digm, explains how by putting continuous customerization to work, retail automotive services providers can identify…

The new convenience store battlefront: The checkout line

by Gavin Bisdee — vp global marketing, Zynstra

Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…

The time for cross-channel customer support is now

by Anand Janefalkar — Founder & CEO, UJET

Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…

AR and 3D aren’t just for digital commerce — they’re powerful in-store assets

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how retailers can use immersive commerce tools to overcome in-store purchase hurdles and delight store…

Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

Retail's secret weapon: Order fulfillment optimization

by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes

Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…

Thinking strategically about effective internal communication in retail banking

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

Overcoming "growing pain" barriers in the platform economy

by Lori Torres — CEO, You know!

Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…

Crowdsourcing, drones and why I'll never buy a Bugatti

by Marc Gorlin — Founder and CEO, Roadie

Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…

How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

Why strategic customer experience initiatives win out over price reduction every time

Ron Lutz, CCO at Miller Zell, shares insight on why it's crucial to drive understanding of your brand and that value is relative and means something different…

How retailers can give consumers the personal care they expect

Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…

Holiday season check up: Are you effectively using store cards to foster customers for life?

Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…

What retailers really need in a voice assistant platform

Efrat Blaier, co-founder and CTO of Mmuze, explains why retailers should be looking at the platforms with specialized functionality for their unique fields…

When will retail fight back?

Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…

How retailers can improve customer service

RJ Horsley, president, SpotOn Transact, offers insight on why customer service can't be limited to simply having well-trained, friendly staff anymore. Rather…