Customer Service Blogs
Domino’s director of digital retail innovation headlining #ElevateICX virtual event
by David Drain
Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…
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Why BOPIS & BORIS are cornerstone of retail in 2021
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…
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5 ways BOPIS improves the in-location customer experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.
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Automating conflict resolution to boost customer satisfaction
by Dan Slavin — CEO, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…
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5 things retailers need in a last-mile delivery partner
by Chris Jarvis
Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.
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How physical retailers can attract today’s multichannel shopper
by Tom Ertler
Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.
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How to achieve a more empathetic customer experience through digital channels
by Jeff Epstein
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…
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5 top ways smaller retailers can defeat Amazon
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…
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Future-proofing retail in 2021: 3 steps to success
by Teresa Anania — Vice President, Customer Success, Zendesk
Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…
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3 ways retailers can reduce return costs in 2021
by Jean Shin — Director of Strategy and Content, tyntec
Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…
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How customer appeasement is the new next-day delivery
by Dan Slavin — ceo, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…
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How retailers can use digital signage to improve the in-location experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…
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Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment
by Rachel Eisenhauer — VP, Marketing, SundaySky
Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…
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State of digital trust: How the virtual economy is changing consumer behavior
Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…
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Why BOPIS 2.0 is the future of retail
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.
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6 steps to maximizing the social connection and enhancing customer experience
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.
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What consumers say makes for a great in-location experience in 2021
by Bobby Marhamat — CEO, Raydiant
Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.
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5 key principles for a successful e-commerce user experience
by James Brooke
James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…
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How improving retail in-store operations, associate efficiency impact customer experience
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…
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3 ways internet retailers can win back customer satisfaction
David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…
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