Customer Service Blogs
5 top ways smaller retailers can defeat Amazon
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…
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Future-proofing retail in 2021: 3 steps to success
by Teresa Anania — Vice President, Customer Success, Zendesk
Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…
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3 ways retailers can reduce return costs in 2021
by Jean Shin — Director of Strategy and Content, tyntec
Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…
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How customer appeasement is the new next-day delivery
by Dan Slavin — ceo, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…
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How retailers can use digital signage to improve the in-location experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…
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Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment
by Rachel Eisenhauer — VP, Marketing, SundaySky
Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…
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State of digital trust: How the virtual economy is changing consumer behavior
Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…
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Why BOPIS 2.0 is the future of retail
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.
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6 steps to maximizing the social connection and enhancing customer experience
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.
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What consumers say makes for a great in-location experience in 2021
by Bobby Marhamat — CEO, Raydiant
Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.
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5 key principles for a successful e-commerce user experience
by James Brooke
James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…
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How improving retail in-store operations, associate efficiency impact customer experience
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…
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3 ways internet retailers can win back customer satisfaction
David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…
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10 things retailers should consider in choosing a BOPIS approach
by Ned Hill
Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…
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5 seasonal hiring tips for 2021 based on 2020 lessons
by Jane Sloan
Jane Sloan, manager, customer success at CareerBuilder, explains why when it comes to seasonal hiring strategies retailers should plan for resilience. The…
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How EV plug-ins will change the c-store experience
by Dawn Desai
Dawn Desai, SVP and general manager, marketing cloud solutions at PDI, shares insight on how a technology adoption will give convenience stores an opportunity…
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It's prime time for retailers to grow an Amazon-level loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.
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Homesourcing: A new customer care model for beyond the holidays
Support.com President and CEO Lance Rosenzweig explains why today's rapidly changing e-commerce landscape requires a flexible approach.
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The power of unification: Video security & critical communications
by John Zidar — Regional Marketing Manager, North America, Motorola Solutions
John Zidar, senior VP, global enterprise and channels at Motorola Solutions, shares insight on why safety and security are a critical component of the retail…
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Frontline retail preparedness will go a long way in 2021
by JD Dillon — Chief Learning Architect, Axonify
JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…
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