How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Printer friction marathon: A strange way to end the Adobe Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

My new printer cannot print Adobe Acrobat documents. Getting the company's attention became a marathon in customer friction.

Is simplicity the winning recipe in the grocery wars race?

Joanna Komvopoulos, senior brand strategist at Siegel+Gale, shares insight on how retailers are winning through simple pricing strategies, intuitive in-store…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…

Digital transformation: The key to a truly engaged customer and workforce

Dan Power, U.K. regional manager at OneLogin, explains that as retailers harness the power of technology to deliver improved employee user engagement the…

3 essential elements of e-commerce optimization

Zimm Zimmerman, senior vice president, personalization and analytic solutions at Wunderman, writes retail is no longer a game of access to products as much as…

Using push-to-talk technology to boost the customer experience

Jesse Robbins, CEO of Orion Labs, offers up insight on why push-to-talk devices and mobile communication are key to improving the customer experience. And…

2019 predictions for retailers, technology innovation

Tony Rodriguez, Digimarc CTO, predicts the next stage in customer experience will focus less on new and more installations and more on changing business…

NRF Big Show Report: Amazon Go competitors offer up alternative cashierless approaches

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The NRF Big Show in New York City debuted a host of cashierless checkout technologies hoping to capitalize on the interest generated by Amazon Go.

Retailers and Big Data: How analyzing data can help meet consumer shopper demands

Brahmajeet Desai, director of marketing, Kyvos Insights Inc., offers insight on why creating exceptional shopping experiences is now expected of stores and how…

Personalization reforms retail industry: Maximizing in-store digital experiences

by Ricardo Belmar — Sr Director, Global Enterprise Marketing, Infovista

Ricardo Belmar, InfoVista senior director, global enterprise marketing, maps out why retail IT teams must have needed data and insight to keep digital in-store…

5G, AI, AR reflect the changing retail world on display at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and…

2018's best retail trends: Learning From Kroger, Walmart, Lidl & others

by Bryan Pearson — President, LoyaltyOne

As the new year takes root contributor Bryan Pearson offers up eight trend takeaways from 2018.

Redefining the consumer experience via digital identity

Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…