The store is still a winning strategy. Here's why

Hal Charnley, president of Wiser, explains why the brands and retailers that succeed are the ones that adapt and embrace the changing role of physical retail…

The deterrents hurting online retail

Ohad Hagai, senior vice president, marketing, at Namogoo, offers insight on a recent Namogoo survey regarding the many distractions competing for retail…

A two-prong approach to reducing retail risk, boosting customer experience

Dillon Blake, Motus director of sales, and Ridge Foust, Motus senior sales executive, explain how retailers can employ technology to improve visibility while…

Optimizing loyalty for enhanced retail customer experiences

Bobby Spence, vice president, sales & business development at Excentus, explains that the retailers which are most successful will be those who leverage…

Are you tracking the most important part of Black Friday? (Hint: It's not sales)

Bob Gatta, CEO of Data Display Systems, explains why engagement — in-store leading to online — should be the primary metric for determining return on…

The changing face of retail IT and impact on customer experience

Nick East, CEO, Zynstra, explains 'edge computing' and how it's bringing the processing power of the cloud closer to where it's needed — to end devices like…

Why every retailer needs to be a watering hole organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and…

How to drive retail store traffic with personalization, loyalty strategies

Kibo SVP of Product and Strategy Jennifer Sherman explains why retailers should deliver first and foremost on the promise of buy online, pickup in-store…

How digital queuing can save brick-and-mortar retailers

Alex Bäcker, CEO, Qless, says retail success isn't about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer…

4 ways retailers can boost brand reputation, build loyalty

Sandra Gudat, president and CEO of Customer Communications Group, Inc., offers up four steps for bolstering your brand's reputation, while simultaneously…

Is your store red-carpet ready? The role of in-store technology for brand uptime

Paul Milner, marketing director at Displaydata, explains why retailers need to use technology to create an engaging and impressive in-store experience that…

Brick-and-mortar retail isn't dead, it's just evolving

Vladimir Edelman, CEO and co-founder of HEROFi, lists out what physical retailers can learn from Amazon's success story.

How microservices play a role in delivering digital commerce innovation

Arish Ali, CEO and co-founder of Skava, explains why retail IT and tech innovators are turning to microservices to work around the pains of legacy commerce…

Examining the online apparel retail customer experience

Brooke Patton, research content specialist at GutCheck, offers insight on the retail apparel industry which is straddling an omnichannel landscape and how it…

Tips for aligning digital tech to the retail customer journey

Julie Smith, principal, and Kristen Lenci, a managing principal and leader, Point B, offer up insight on why it's critical retailers aligning digital…

4 steps for retailers striving to be customer-centric

Ron Jacobs, CEO of Jacobs & Clevenger, explains why retailers must become customer-centric to survive.

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Avoid becoming Toys R Us: Make mobile-first discovery the retail experience

Andrew Blachman, COO of Tophatter, muses on the fate of Toys R Us and the lessons retailers should learn from -- especially as it relates to mobile retail.

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store…

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with…