Why retailers must be an authentic, trustworthy organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Blogger Chip Bell offers up insight on why a retailer must become a trusted organization that treats customers like valued neighbors and finds ways to do…

Operating in a customer-driven economy

Andy Tow, managing director of Retail Marketing Group, explains why in-store retailers should be encouraging customers to 'play and stay' rather than 'grab and…

Making the move from retailer-first to consumer-first

Robert Hayes, CMO of eComchain, says brands first need to ask 'who is your customer' and then strive to ensure there is never a barrier between a brand and the…

Why technology is key to seamless, frictionless shopping

Dina Townsend, vice president, retail practice leader at RMG, explains that while a key goal of retail is a frictionless customer journey, making it a reality…

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

Kagan: How checkout technology can create competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

Networld Media Group launches World of Money daily

This month Networld Media Group will begin publishing WorldofMoney.com, a daily news brief covering issues and events that affect the business of money and the…

What retailers must do to make the furniture-buying experience a rewarding one

Joseph Ferguson, director of new business development at Fortiva Retail Credit, lists what retailers, aiming to compete in home furnishings, must do to…

How to make the shopper's buying experience a competitive differentiator

Jeff Bubak, vice president of business development, Alorica, explains why retailers must take a long deep look at how to communicate with customers on the…

The evolution of the store associate

Flannery Higgins, global marketing manager, PCMS, explains why retailers striving to deliver a superior customer experience must embrace technologies to…

5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure…

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Educated and prepared store associates key to successful brick-and-mortar stores

Janet Hawkins, founder and president of Opterus, offers up best practices for ensuring the store associate can help keep the store humming with excitement and…

One size does not fit all: Localization vs. standardization in retail

Sarah Kampman, vice president of product at Square Root, explains why one of the biggest areas of transformation in retail is the relationship between…

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through…

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

Lessons in "goodwill" and the power of people

by Chris Petersen — Owner, IMS

Blogger and industry expert Chris H. Petersen explains why today's retail customer experience involves a foundation of "goodwill" that drives positive feelings.

Kagan: How Best Buy transformed itself for success

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives…