Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

How to make retail execution software work where it really counts: On the sales floor

by Akash Gupta — CEO and Co-founder, GreyOrange

When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…

The ripple effect: 5 ways modern POS technology multiplies retail ROI

by Retail Customer Experience

POS mobility empowers associates, boosts basket size, and elevates the customer experience and satisfaction.

Presented by Aptos, LLC

Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce

by Jacyn Heavens — Founder and CEO, Epos Now

If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.

How optimization shapes the online shopping experience

by Jennifer Locke — Manager of Technical Account Management - Americas, Gurobi Optimization

In the midst of increasing scale and economic flux, successful retailers will be those who leverage the tools at their disposal to optimize the shopping…

Why data partnerships are the future of retail

by Ali Moosani — CEO, GoSpotCheck by FORM

Learn how real-time visibility into shelf conditions can help retailers and suppliers improve execution, boost sales and deliver a better in-store experience.

Why automated customer service is bad for customer loyalty

by Victor Cho — CEO, Emovid

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…

As e-commerce fraud rises, merchants need to win consumer trust to win their wallets

by Iryna Bondar — Senior Fraud Group Manager, Veriff

Unfortunately, there are many ways fraudsters take advantage of online platforms and customers. As a first step in building up defenses, retailers should be…

The overlooked advantage in digital signage: Sound that sells

by Kurt Oleson — COO, Custom Channels

Digital signage will always be about what customers see — but the future belongs to those who think about what they hear, too. Music transforms screens from…

Customer experience is the antidote to uncertain grocery market

by Alasdair James — Chief Commercial and Marketing Officer, Swiftly

The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…

The new 4 Ps of customer engagement

by Scott Opiela — Chief Marketing Officer, Acoustic

To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.

How data orchestration conducts harmonic customer experiences

by Robin Grochol — VP of Product Management - Data, Identity & Security, Twilio

In the competitive landscape of today’s customers, particularly with more digital natives like millennials and Gen Z, organizations that don't embrace…

Why retailers should treat checkout as strategic experience, not just a transaction

by Pavel Tsarykau — CEO, Expert Soft

Checkout may seem like just a confirmation page, but it’s still part of the customer journey. If that step is unstable or slightly misaligned with…

Return on relationship: Why your return policy might be your strongest loyalty tool

by Marie DeLeo — Director, Strategic Consulting, Kobie

In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…

The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.