From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

3 ways retailers can restore soft skills, boost profits in 2025

by Pamela Eyring — President, The Protocol School of Washington

Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…

True unified commerce starts before checkout

by Simon Molnar — Founder & CEO, Flagship.ai

It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…

Why dynamic content powered by 1st party data will define retail success in 2025

by Mitchell Weisman — Founder & CEO, Innervate

Retailers who unlock the full potential of first-party data and dynamic content will build stronger customer relationships and drive serious revenue growth.

Who owns the retail returns process? The impact and challenges of disjointed strategies

by Tim Robinson — Corporate Vice President, Returns, Blue Yonder

The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…

3 tips for using tech, data to improve customer experience

by Mike Groesch — Senior VP, Commerce Support, NCR Voyix

Here are three technology and data-related suggestions to ensure you deliver the customer experience consumers not only want but expect from your brand.

Tailor the customer journey with human-centric storytelling that makes an impact

by Chris Bretschger — CEO-Managing Partner, Bastion

The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…

AI in omnichannel retail: How technology is shaping consumer behavior

by Divya Valsala Saratchandran

The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…

Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center

by Retail Customer Experience

Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…

Presented by Toshiba Global Commerce Solutions, Inc.

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Customers need more than frictionless experiences in retail

Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.

How to maintain high customer support levels during a big sales season

by Dave Tu — President, DCL Logistics

Here are four tips that can help e-commerce retailers prepare for a big sales rush and ensure they meet customer expectations and maintain satisfaction.

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…