6 types of e-commerce fraud threatening online shopping

by Ralph Tkatchuk — Data Security Consultant, Freelance

To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.

A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility

by Brian Higgins — Chief Customer Experience Officer, Verizon

One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

The endless aisle: A labyrinth of choice or a paradise of possibility?

by Roland Gossage — CEO, GroupBy

By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…

How to stop phantom inventory from scaring away loyal customers

by Tav Tepfer — CRO, Invent Analytics

Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…

Beyond efficiency: Why empathy wins in the age of AI customer service

by Alex Irvin — Co-Founder / CMO, eCosmetics

By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…

Bringing brand loyalty back: Adapting to a new age of customer expectations

by Todd Pollak — Chief Revenue Officer, Marqeta

With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…

What Walmart’s pricing changes mean for the enterprise

by Pascal Yammine — CEO, Zilliant

Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.

Not all consumers are the same: Adopting a nuanced approach against retail fraud

by Pete Barker — director of product, Engage, Appriss Retail

The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.

Transforming retail with AI-first support, analytics for exceptional customer experiences

by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai

In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…

Building trust: Delivering personalization while safeguarding privacy

by Catherine Iger — Vice President, CX, Experient Group

Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…

Using AI to draw Gen Y, Gen Z talent into the retail workforce

by Yaron Benjamin — CEO, Aionic Digital

Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.

Getting the digital experience right

by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix

Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.

How smart retailers are creating frictionless shopping experiences

by Sajid Mohamedy — EVP, Growth & Delivery, Nisum

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…

Happy store associates key to unlocking outstanding customer experience

by Robby Dewling — Director, Product Management, Manhattan Associates

A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…

Unlocking exceptional customer experience in retail

by Samir Gosavi — Chief Business Officer, LTIMindtree

Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.

Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

Customer satisfaction and loyalty: The key to theme park success

Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…

The untapped power of checkout: 5 things retailers didn’t know checkout can do

by Peter Karpas — CEO, Bold Commerce

Just because checkout is the last step of the shopping journey doesn’t mean it should be stripped of all its potential to drive revenue and profitability.