Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

Ways to improve cashierless experiences for today's shoppers

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

With personalized offers, real-time access to information and post-purchase communication, cashierless stores can be sure to create an easy, fast experience…

A secret to retail CX in 2022: The prepared contact center agent

by Einat Weiss

By focusing on the well-being of customer service reps who interact directly with customers, retailers can transform the contact center from a cost center to…

Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Uniting the fragmented customer journey

by James Brooke

With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?