Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Uniting the fragmented customer journey

by James Brooke

With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.

3 keys to strengthening customer experience

by Sam Gobrail

Here are three steps to creating a more engaging retail customer experience.