Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Chicago retailers hopping on Amazon Prime Now service

December 10, 2015

More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.

Consumer rage on rise as customer service, satisfaction continues to plunge

December 4, 2015

Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

U.K, U.S. consumers not thrilled with online holiday shopping experience

December 3, 2015

British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…

Amazon delivers restaurant service to Baltimore

December 3, 2015

Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.

Customer service in the online marketplace: How retailers can cater to shoppers

Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service…

Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract…

Lululemon takes a community, concierge approach to lure in shoppers

November 23, 2015

Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.

Dunkin' Donuts testing on-the-go ordering, delivery service

November 20, 2015

Dunkin' Donuts is testing mobile ordering in Portland, Maine, and delivery service in Dallas.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

Amazon Prime delivering food from LA restaurants

November 13, 2015

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…

Amazon expands retail sales landscape for Echo device

November 12, 2015

Amazon pushes Alexa and Echo onto brick-and-mortar retail shelves.

J.C. Penney opts to open earlier on turkey day this year

November 11, 2015

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

Consumers more comfortable buying, using digital gift cards

November 10, 2015

The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.

Macy's, Target opening late Thanksgiving Day

November 10, 2015

Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.

Restaurants to honor veterans, active-duty military on Veterans Day

November 10, 2015

Restaurant chains across the United States will honor the nation's veterans and active-duty military personnel Wednesday (Veterans Day) with a variety of…

Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

Walgreens first to integrate rewards into Apple Pay

November 5, 2015

Walgreens has more than 85 million active Balance Rewards members.