A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…

Amazon celebrating big anniversary in prime fashion

July 6, 2015

It's been 20 years since Amazon.com opened its doors and the e-tailer is using the big occasion to promote its top-tier membership service and one of its…

Whole Foods chiefs: We're sorry we overcharged customers

July 3, 2015

Whole Foods apologizes for overcharging incidents, vows to beef up training.

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable…

Webinar to focus on customer traffic, conversion insight

July 2, 2015

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will…

Online grocery shopping gaining in popularity among consumers

July 1, 2015

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

by Cherryh Cansler — Publisher, FastCasual.com

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Retailers facing 'egg-ceptional' customer dilemma

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.

Alibaba going mobile to reach consumers no matter where they're shopping

June 23, 2015

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

June 23, 2015

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a…

Pepper robot boasts record sales, may be the retail assistant of the future

June 21, 2015

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

June 21, 2015

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

'Living Services' promises to radically change retailer-consumer interaction

June 19, 2015

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania…

Drone delivery scheduled for take off in just one year

June 18, 2015

Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

Office Depot launches Apple Watch app

June 1, 2015

Office Depot is the latest retailer to embrace the Apple Watch with its recent launch of an app specifically designed for the watch.