Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

Starboard Luxury taps Virtuoso to create curated retail moments

August 26, 2022

Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…

Holiday season CX checklist: Is your network up to par?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Ikea US, Electrify America team up on EV charging stations

August 22, 2022

Ikea U.S. has teamed with Electrify America to bring ultra-fast public charging stations and delivery fleet electric vehicle charging to more than 25 Ikea…

Casper looking to hire professional nappers

August 17, 2022

Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.

Retailers increasingly locking up goods -- even toothpaste

August 11, 2022

Retailers are locking up more products in cages and cases due to increased in-store theft.

How GameStop Italy is boosting customer experience, store operations, communication

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational…

Swipe fees will add $2.5B to back-to-school spending

August 5, 2022

The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…

Quality customer service can spur consumer spend

August 3, 2022

A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.

Big gap in retailer customer engagement, claims research

August 3, 2022

There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…

UK supermarket chain deploying reverse vending machines for recycling

August 2, 2022

Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse…

What's ahead for the retail ATM

by Bradley Cooper — Editor, Connect Media

Typically, retail ATMs have had fewer features than bank ATMs, but that may be changing. ATM Marketplace interviewed Brad Nolan, EVP and CMO at Hyosung…

FedEx dropping Sunday delivery later this month

August 1, 2022

FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.

Rethinking the Returns Process in Retail

Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…

Presented by RetailCustomerExperience.com

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

Majority of consumers aren’t happy with brand relationship

July 25, 2022

Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…

Georgia mall deploys CBD vending machine

July 21, 2022

Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…

Home Depot goes to the edge to drive seamless customer, associate experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…