Customer Service News & Media
SXSW Spotlight: The conflict between digital democratization and luxury brands
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.
read now
Whole Foods' ambitious delivery service in play
March 16, 2016
Whole Foods hopes to double stores offering Instacart delivery service.
read nowDon’t miss: Free webinar offers holiday sales season tips, advice, strategy insight
March 15, 2016
A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.
read nowReport: Consumers not very forgiving when a shopping experience goes bad
March 10, 2016
Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.
read nowSprint embarking on nationwide sprint to open new stores
March 10, 2016
The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.
read nowAmazon expands free pick-up service with Georgia location
March 10, 2016
Online commerce retailer Amazon is opening a free same-day pick-up service in Georgia through a partnership with the Georgia Institute of Technology.
read now
Starbucks loyalty change brews anger, filters out value of experience
by Bryan Pearson — President, LoyaltyOne
The shift in how members of My Starbucks Rewards earn stars may be a test of its customer loyalty, but with the program's expanding mobile payment and other…
read now
As CVS converts Target pharmacies, data is key to health
by Bryan Pearson — President, LoyaltyOne
As CVS/pharmacy enters the thick of converting 1,700 Target pharmacies and clinics to its own brand, it has made it evident its reward program, ExtraCare, will…
read nowAmazon debuting pickup spot at Texas university campus
March 2, 2016
Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.
read now
Going bananas with product placement may not be such a good move
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.
read now
Car starting experience primed for a big change
February 19, 2016
Volvo is driving a new customer experience and, yes, there is an app for that.
read now
The "perfect storm" for an omnichannel explosion in India
by Chris Petersen — Owner, IMS
Lessons learned from India's retailers … and changing consumers.
read nowMobille app, wallet security top of mind for retailers
February 16, 2016
When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…
read now
Membership-based business models: Capitalize on being in the club
by Ethan Whitehill — CEO, two west inc
As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…
read now
Talking With: Data Science Director Peter Chen on making analytics pay off
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.
read nowRetailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
read now
Talking With: Cisco Retail CTO Shaun Kirby on digital disruption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…
read now
Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read now
In order to survive and thrive don't breathe your own exhaust
by Chris Petersen — Owner, IMS
Biggest threat to today's retailers lies within the walls of the ivory tower.
read now
Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
