J.C. Penney opts to open earlier on turkey day this year

November 11, 2015

J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

Consumers more comfortable buying, using digital gift cards

November 10, 2015

The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.

Macy's, Target opening late Thanksgiving Day

November 10, 2015

Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.

Restaurants to honor veterans, active-duty military on Veterans Day

November 10, 2015

Restaurant chains across the United States will honor the nation's veterans and active-duty military personnel Wednesday (Veterans Day) with a variety of…

Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

Walgreens first to integrate rewards into Apple Pay

November 5, 2015

Walgreens has more than 85 million active Balance Rewards members.

Target aims to revamp food supply chain strategy, store closures loom as well

November 5, 2015

Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…

Lowe’s going virtual with in-store consumer design, preps 3D printer for space station

October 30, 2015

Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.

Watch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval

October 30, 2015

Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.

ICX Symposium: The future is here (it's just unevenly distributed)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…

FCES15: The changing course of consumer behavior

by Travis Wagoner — Editor, Networld Media Group

Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…

Sears launches service melding online shopping with in-store expertise

October 27, 2015

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

FCES15: How beverages factor into the restaurant customer connection

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience. Being on trend is key to success, say experts.

Amazon expands free Prime same-day delivery into Chicago, Orlando

October 21, 2015

Amazon will now be serving up free same-day delivery into more than 750 cities and towns.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Punchh, CiCi's Pizza partner to develop loyalty app

October 16, 2015

Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

Isle of Man telecom calls on in-store digital signage

October 9, 2015

Isle of Man-headquartered telecom Sure are again welcoming customers to a new concept store featuring digital signage experiences designed by Acquire Digital…