Retail clinics a symptom of change in patient demand

February 3, 2008

The Tennessean: The medical profession should not be surprised that small, convenient retail clinics are popping up as popular destinations for patients. The…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

Online shoppers expect more from the experience

February 3, 2008

Marketing Charts: Some 67 percent of consumers say their expectations about the quality of their online shopping experience had increased from the previous…

Office Depot adds customer product reviews to Web site

January 27, 2008

South Florida Sun-Sentinel: Delray Beach-based Office Depot, the world's second-largest office supply retailer, recently launched a new product review and…

Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

Retailers need to keep an ear on the phone

January 22, 2008

Scott Caldwell writes on Retail Design Diva about how retailers should keep the telephone in mind when planning their store layouts. Convenient access to…

De-escalation

January 22, 2008

How to cool down the fired-up customer.

NRF 08: emphasis on 'green'

by James Bickers — Editor, Networld Alliance

Retail's Big Show saw a major emphasis on the environment.

Ben Stein speaks at NRF

by James Bickers — Editor, Networld Alliance

Actor/economist gives state-of-the-economy address to retailers.

L.L. Bean No. 1 in customer service, according to NRF

January 15, 2008

NEW YORK, N.Y. — Satisfaction guaranteed is a mantra many companies live by, but customers say that none demonstrate that practice more than specialty retailer…

Kroger testing paperless coupons

January 13, 2008

Forbes: Some grocery chains are trying paperless, or digital, coupons. Kroger Co. is partnering with Procter & Gamble Co. to offer paperless discounts for…

IBM unveils results of new retail loyalty survey

January 13, 2008

NEW YORK — IBM unveiled a new survey of 19,000 U.S. consumers which found that across multiple retail segments, only 21 percent of consumers are advocates for…

ARTS releases SOA blueprint for retail

January 13, 2008

NEW YORK — The Association for Retail Technology Standards, the standards division of the National Retail Federation, announced the release of the SOA…

NRF to focus on tech beyond the store

Show looks at relationship between retail, emerging technology.

In-store health clinics on the rise

December 27, 2007

The Arizona Republic: Health clinics located inside grocery and drug stores promise convenient health care for common ailments such as strep throat, skin…

'Express stores' are new grocery trend

December 26, 2007

Canadian Business: There's a new trend emerging in grocery retailing: the "express" store. These are essentially small-surface grocery stores developed for…

Dolce & Gabbana's secret: change with the times

December 25, 2007

Seattle Post-Intelligencer: Domenico Dolce and Stefano Gabbana are two guys who 22 years ago started with 2 million lira — about $1,500 — in their pockets and…

The Tesco-Kroger connection

December 25, 2007

Wall Street Journal: Britain's largest retailer, Tesco PLC, opened its first stores in the U.S. last month, but Americans have already gotten a taste of the…

Independent merchants fight big retailers with selection, service

December 25, 2007

The Columbus Dispatch: This season finds independent retailers across the country dealing with a new set of economic challenges even as they still contend…

Report says women are 'better suited for retail jobs'

December 20, 2007

Economic Times: Some of the biggest players in Indian retail are looking to the fairer sex, especially when it comes to dealing with killer attrition blues.