Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Report: shopper marketing success requires understanding the customer

June 4, 2008

COLUMBUS, Ohio — All shopper marketing campaigns are not created equal because every retailer has a unique customer base. For a campaign to be successful…

Grocers reach out to cash-strapped shoppers

June 1, 2008

Columbus Dispatch: Recognizing the financial pinch some of their customers are feeling and the strain that might put on customer loyalty, grocery chains are…

The emotional benefits of retail

Understanding the emotional connection between shopper, store.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

Shoppers expect high-tech options in coming years

May 21, 2008

Media Post: According to the New Future In Store by TNS, 60 percent of shoppers across the globe believe that they will be able to pay for purchases using…

Balancing act

May 13, 2008

Retailers must juggle staff and technology to give shoppers an optimal experience.

Study: customers dislike the wireless retail sales experience

May 12, 2008

Marketing Daily: America's love affair with the automobile has been matched by its love affair with the cell phone. People seem very happy to be using them…

Fujitsu, Socket Mobile partner on mobile data collection

May 12, 2008

SUNNYVALE, Calif. and NEWARK, Calif. — Socket Mobile Inc. and Fujitsu Computer Systems Corp. announced a strategic partnership and plans for joint product…

New report details ROI for in-store digital signage

May 11, 2008

LOUISVILLE, Ky. — The Digital Signage Association has published "Retail Digital Signage ROI: Finding the break-even point," an exclusive research report that…

Wal-Mart opens first Hispanic store

May 7, 2008

Marketplace: In Garland, Texas, Wal-Mart has opened its first superstore targeted to Hispanic customers. Wal-Mart wanted to meet the need of the surrounding…

Consumers expecting more from online retail

May 6, 2008

Marketing Charts: Consumers cite the web as the fastest-growing retail channel — by a 2-to-1 margin — and are starting to expect more from businesses, such as…

Sears fighting bad economy with improvements to customer experience

May 6, 2008

Chicago Tribune: The chairman of Sears Holdings Corp. went on the defensive Monday, saying the troubled retailer's conservative approach to spending money…

Shortlist announced for 2008 European Retail Solutions Awards

by James Bickers — Editor, Networld Alliance

April 30, 2008

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…

Retailers focus on convenience, self-service to fight online

April 28, 2008

Brand Republic: Retailers are planning to introduce fresh store concepts to counter competition from the Internet by making shopping more convenient. According…

Retailers experiment with new loyalty programs

April 27, 2008

Wall Street Journal: Rising food and oil prices combined with a downward spiraling economy have spurred consumers to spend less time shopping and more time…

Blockbuster tests cappuccinos, children's play areas

April 24, 2008

Display & Design Ideas: Dallas-based Blockbuster Inc. has begun testing new concepts, including the option to buy a cappuccino or fountain drink, offering…

Retail designers emphasizing local connections, customer amenities

April 23, 2008

CoStar: Architect Tipton Housewright says today's retail designers are placing emphasis on having their environments blend in with local culture. They're also…

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.