Customer Service News & Media
Vending machine offers uplifting messages
December 1, 2021
A glassfront vending machine in the Dubai Design District dispenses compliments in Arabic and English as part of a mental health improvement effort, according…
read now
The customer journey: What does the future hold?
Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…
read now
Ex Levi’s leader takes chief customer role at Narvar
November 22, 2021
Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…
read now
Clientron Unveils the Newly Slim-edge Wide-screen POS Monitor – PM7000
Clientron Corp., the global POS system provider, releases a new slim-edge and wide-screen POS monitor - PM7000 available for being a standalone or the second…
download now
7 tips for excellent holiday customer support in retail
Here are seven tips for superior customer support and experiences during the holidays.
read now
3 keys to strengthening customer experience
by Sam Gobrail
Here are three steps to creating a more engaging retail customer experience.
read now
Macy’s ups hourly wage, education benefit to lure job seekers
November 11, 2021
Macy's is upping its minimum wage to $15 by Spring, 2022 and is establishing an educational benefit that will pay full tuition, books and fees all in a quest…
read now
Ace Hardware goes Thanksgrilling in customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…
read now
Hitched launches ring try-on for brides
November 8, 2021
Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.
read now
Bed Bath & Beyond names first chief customer leader
November 8, 2021
Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.
read now
Busy Beaver store pilots robot to boost CX, inventory management
November 5, 2021
The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…
read now
Vaccine mandate takes effect January 4 for large businesses
November 4, 2021
The Biden administration's vaccine mandates for businesses with more than 100 employees, healthcare workers and federal contractors is set to take effect…
read now
Ralph Lauren may launch in-store shirt dye experience
November 2, 2021
Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.
read now
Retail leaders: Supply chain will spike prices, cause product shortage
November 1, 2021
Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.
read now
Coaching Remote Customer Service Teams
With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…
download now
Why it's critical to enhance retail associate culture, training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…
read now
Amazon hiring on 150K, offering sign-on bonus, extra hourly pay
October 27, 2021
In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…
read now
A harmonious tale: Strengthening the retailer-CPG relationship
by Ryan Powell
Ryan Powell, SVP retail strategy and consulting at Insite AI, explains why the relationship between retailers and CPG brands goes beyond breaking silos of data…
read now
Poor consistency big reason for poor customer experience
October 21, 2021
Consumers cite the lack of consistency as a top reason why brands are falling short in providing an excellent customer experience, according to a Redpoint…
read now
PetSmart launches pharmacy service
October 21, 2021
PetSmart now offers an online pharmacy service for pet owners, providing prescription service, antibiotics and supplements. Customers with a prescription from…
read now