Customer Service News & Media

C-stores seek power rate equity before investing in EV charging stations

February 25, 2022

Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…

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Lowe’s, Instacart team up on delivery effort

February 25, 2022

Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.

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Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

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5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

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Grabango to deploy checkout-free technology at MAPCO stores

February 21, 2022

Grabango, a provider of checkout-free technology for existing stores, has partnered with MAPCO, a southeastern convenience store chain, to add checkout-free…

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EOS Links deploys EV charging stations at Choice Hotels International

February 18, 2022

EOS Linx, a provider of solar-supported stations with electric vehicle chargers and digital advertising displays, is collaborating with Choice Hotels…

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Walgreens leader now CMO for EcoATM Gazelle

February 18, 2022

Patrick McLean EcoATM/Gazelle, a smartphone and mobile e-commerce provider with 5,000 trade-in kiosks across the United States, the U.K. and Germany…

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3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

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Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…

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Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.

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Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

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Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

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How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

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Amazon doubling base tech, corporate pay cap to $350K

February 8, 2022

Amazon is more than doubling salary caps for U.S. tech and corporate employees.

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IBrands Global installs COVID test kit machine in Jersey store

February 7, 2022

IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…

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Home Depot hiring big ahead of spring season

February 3, 2022

The Home Depot aims to hire on more than 100,000 associates to be ready for the spring season and positions range from full-time to part-time in areas of…

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Mark Cuban launches prescription drug company

January 28, 2022

In a quest to make prescription drugs more affordable, Mark Cuban has launched the Mark Cuban Cost Plus Drugs Company that will buy generic drugs from makers.

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