Customer Service News & Media
A retail/hospitality challenge: Serving ‘digital natives’
January 21, 2022
Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.
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1-800-Flowers.com acquires Alice’s Table lifestyle operation
January 14, 2022
E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…
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The top 4 contact center KPIs and metrics that retailers need to start tracking
The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.
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Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks
January 12, 2022
Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…
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Understand and predict customer needs with customer journey analytics
by Simon Fraser
Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…
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Hy-Vee deploys security retail team to boost safety
January 7, 2022
Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.
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Amazon Austin tech hub expanding employee roster
January 5, 2022
Amazon is planning to create 2,000 more jobs at its Austin Tech Hub over the next few years, according to a press release.
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3 retail trends e-commerce brands can expect in 2022
by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor
E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.
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Instrument maker Roland rolls out a unique customer experience
January 4, 2022
Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.
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Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions
Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
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Sheetz chain taps Travis Sheetz as CEO
December 29, 2021
Restaurant and convenience chain Sheetz has named Travis Sheetz as president and CEO.
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Shoe Carnival, Door Dash team up on same-day delivery
December 23, 2021
Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.
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Lowe’s donating $1M to help tornado victims across US
December 22, 2021
Lowe's is donating $1 million dollars for community relief efforts in Kentucky and other states hit hard by tornado activity this month.
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Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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Luxury brand showcases hand bag in vending machine
December 14, 2021
Jacquemus, a French luxury brand, introduced pink vending machines to showcase its new "Le Bambino Long" bag. The machines allow customers to buy the bag 24/7…
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FedEx expects big jump in delivery this holiday season
December 9, 2021
FedEx projects it will be delivering 100 million more packages this holiday season than in 2019 and was expecting this past Monday to be the busiest day ever.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
read nowManaging high call volume in retail during the Cyber-5 period
Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…
read nowClientron Ares650 is the Perfect Fit for the Restaurant in Australia
With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…
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