Customer Service News & Media
Target ups fresh, frozen inventory across hundreds of stores
June 30, 2020
Target grocery shoppers will have a much bigger assortment to peruse this month and through the holidays as the retailer is adding 750 fresh and frozen items…
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.
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Making sure your coupons deliver by leveraging mobile marketing
by Dan Slavin — CEO, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, details the evolution of couponing from traditional to digital and explains why mobile is top of mind for…
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Michigan supermarket kiosks allow residents to pay taxes and utilities
June 29, 2020
Residents of Dearborn, Michigan will be able to make tax and utility payments at DivDat payment kiosks in supermarkets, according to a Press & Guide report.
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7-Eleven pilots Siri voice for contactless fuel
June 25, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
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To boost the customer experience increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…
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Target makes starting wage $15 to support workers during pandemic
June 18, 2020
Target is boosting its starting wage to $15 a bit earlier than expected in a quest to help support employees during the ongoing COVID-19 pandemic.
read nowCOVID-19 quashes automated c-store Bodega
June 16, 2020
Stockwell AI, a company launched in 2017 as Bodega that raised at least $45 million for its app controlled vending machines, has fallen victim to COVID-19…
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Selling behind a mask: Connecting while social distancing
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…
read nowTRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport
June 16, 2020
TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International…
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Walmart launches marketplace with Shopify partnership
June 15, 2020
Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.
read nowLas Vegas debuts QR payment codes, touchless ticket kiosks for parking
June 11, 2020
The city of Las Vegas has introduced touchless payment options as gaming reopens in Nevada, according to a news3lv.com report. Motorists will be able to scan…
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Webinar offers insightful strategy for retailers in the 'new normal' of business
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.
read nowCOVID-19 delays contactless payment at NYC transit stations
June 5, 2020
The COVID-19 pandemic is expected to delay expansion of New York City's Metropolitan Transportation Authority's new contactless fare payment system, OMNY…
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Navigating the new retail experience: Changing expectations
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product at LiveArea, explains why it's an ideal time for retailers to reassess the customer experience they should be…
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Timberland taps Klarna for flexible pay option
June 4, 2020
Outdoor lifestyle brand Timberland is partnering with Klarna, a payments and shopping provider, to offer its U.S. e-commerce customers a buy now, pay later…
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Tuesday Morning prepping for store closures
June 4, 2020
Tuesday Morning, a discount home accessory retailer, is getting ready to close over 130 stores as part of its bankruptcy strategy.
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Lowe's launches video chat to help its pros manage jobs
June 3, 2020
In an effort to help keep its roster of professional craftsmen and women working, Lowe's Home Improvement is launching a free video chat service called Lowe's…
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Costco putting samplers back to work
June 1, 2020
Missing those yummy snack bites while shopping at Costco?
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Steritech debuts audit service to help retailers adhere to pandemic protocols
May 29, 2020
Steritech, which offers safety consulting and solutions, is offering retailers a new service aimed at helping them comply with COVID-19 safety measures.
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