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Customer Service News & Media

Curbside pick-up gains favor with shoppers, reveals study

October 2, 2020

The ability to pick up orders curbside is getting more popular as 85% of consumers have increased use of the pick-up option and 79% view contactless store…

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Walmart store redesign includes more self-checkout kiosks

October 1, 2020

Walmart introduced a new store design today featuring more self-checkout kiosks and contactless payment options planned for 200 locations this fiscal year…

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Einstein Bros opening first c-store location

September 30, 2020

Einstein Bros. Bagels is opening its first convenience store location, part of a five-store development deal with King Fuel in the Houston area. The first…

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Newspaper vending machines disappearing

September 28, 2020

The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…

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Footwear retailer Keen introduces face mask vending machines

September 21, 2020

Keen, a footwear retailer, has installed face mask vending machines in stores in Portland, Palo Alto, London and Tokyo, with plans to add more in the coming…

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Standard Chartered offers UAE Amazon installment plan

September 18, 2020

Standard Chartered credit cardholders shopping on Amazon.ae can now convert purchases into monthly installments for a period up to 12 months, without having to…

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Mall owner closing locations on Thanksgiving

September 17, 2020

Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.

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Dressbarn dresses up return process for customers

September 17, 2020

Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.

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How to ace customer loyalty in tough times

Craig Harris, an industry principal, apparel, footwear and accessories, for Oracle NetSuite, offers up advice and tips to help retailers strengthen the…

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Amazon hiring 100K workers for fulfillment center sorting

September 15, 2020

Last week Amazon announced it was hiring 33,000 for tech and corporate jobs.

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A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…

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Kings Island reopens with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When the amusement park, Kings Island, made plans to reopen, it needed a solution that could deliver messages on safety, procedures and social distancing…

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Amazon hiring 33K workers and it's not holiday season related

September 10, 2020

Amazon plans to hire on 33,000 employees within the next few months and the hiring surge isn't about fulfilling holiday workforce needs or seasonal roles.

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Lowe's donating $1M to American Red Cross disaster relief, response efforts in wake of Hurricane Laura

September 7, 2020

Home improvement retailer Lowe's is pledging $1 million dollars in support of relief efforts to residents impacted by Hurricane Laura which hit the Gulf Coast…

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Sporting goods retailer taps Oracle Cloud for greater associate-customer engagement

September 7, 2020

Sporting goods retailer Scheels is deploying Oracle Retail Xstore and Oracle Retail Xstore Office Cloud Service to its 28 stores in a quest to give associates…

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Bank of America Mobile app gives customer $2.45B

September 3, 2020

A Bank of America customer in Massachusetts checked his account to discover the bank had deposited $2.45 billion into his account.

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MoneyGram expands digital network

September 2, 2020

International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…

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Walmart debuts membership service in battle against Amazon

September 1, 2020

Walmart is officially launching its own 'Prime' membership service, called Walmart+ at a fee of $98 a year — $21 less than Amazon's popular Prime membership.

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Massachusetts town deploying kiosk for bill payments

August 31, 2020

Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…

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Adding AR to your e-commerce site? Here are 3 crucial questions to ask

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains that while increasing deployment of AR and 3D technology within the e-commerce strategy is paying off…

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