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Customer Service News & Media

Raymour & Flanigan taps Rightpoint for website build

November 17, 2020

Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…

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CVS Health taps Karen Lynch as CEO, president

November 9, 2020

Karen S. Lynch, who serves as EVP at CVS Health and president at Aetna, will become CEO and president for CVS Health as of Feb. 1.

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Visa shares how retailers can stop fraud from hurting the business

by Pat Shea — Editor, NetworldMedia

With holidays right around the corner, retailers are trying to capture customer spend earlier than Black Friday. Mike Lemberger, senior vice president and…

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Sam's Club teams with DoorDash for same-day pharmacy delivery

November 6, 2020

Sam's Club is partnering with delivery service DoorDash to offer members same-day pharmaceutical delivery from its 500-plus stores across 41 U.S. states.

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Lowe's hiring on 20K staffers for holiday season

November 5, 2020

Home improvement retailer Lowe's Companies, Inc. is gearing up to hire on 20,000 associates to support customer demand this holiday season and is dedicating an…

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Is your business ready to serve international customers this holiday season?

Craig Reed, senior vice president, global trade at Avalara, shares insight on how retailers can serve the customer base that is well beyond the domestic border.

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Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

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CVS hiring big time for COVID-19, flu season

October 28, 2020

In order to be prepared for flu season and the continuing coronavirus pandemic, CVS plans to hire 15,000 workers with more than half in full-time and part-time…

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Lowe's expands holiday gift selections

October 27, 2020

Lowe's isn't just selling home improvement products this holiday season. Consumers will find lots of merchandise well beyond hammers, hoses and repair tools.

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How Brooks Running overcame fraud and boosted customer experience

by Rich Stuppy, Rich Stuppy

Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…

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Albertsons introduces contactless payment for easy checkout

October 22, 2020

Albertsons Companies Inc. has introduced Albertsons Pay, a contactless checkout experience available through its just for U loyalty app. Albertsons Pay…

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Prepango to offer travel items via vending machines at Greenville/Spartanburg airport

October 22, 2020

Prepango LLC., an operator of vending machines that carry travel items, will offer travel items produced by brand retailers. in high traffic areas of Concourse…

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Iowa meat shop uses vending to offer 24/7 service

October 22, 2020

S&S Meats & Spirits in Osage, Iowa, has made its smoked and fresh products available 24/7 by offering a vending machine, according to a kchanews.com…

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Keywest Technology introduces transparent film that disinfects surfaces

October 15, 2020

Keywest Technology has introduced a transparent film, NanoShield, that adheres to surfaces and self-disinfects in less than 15 minutes.

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French retailer Monoprix teams with Shekel Brainweigh on cashierless store

October 14, 2020

Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…

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Garanti BBVA launches mobile-first credit card

October 14, 2020

Turkish bank, Garanti BBVA's customers can now apply for a mobile-first credit card which combines a mobile wallet that supports QR and mobile payments, with a…

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Health beauty retailer taps NCR for faster checkout, simpler store operations

October 13, 2020

Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…

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Backpack retailer installs safety vending machine, will expand product offerings

October 8, 2020

Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…

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Walmart hiring on seasonal help

October 5, 2020

For the first time since 2015 Walmart is hiring on a massive force, 20,000 seasonal workers, for its fulfillment centers in order to handle the upcoming…

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UK retailer taps Oracle POS

October 5, 2020

A leading U.K. retailer, McColl's, is enhancing and enriching the customer experience with the deployment of Oracle's Retail Xstore Point-of-Service.

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