Customer Service News & Media
Diane von Furstenberg partners with Mastercard to enhance in-store experience
March 10, 2020
In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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Meijer stores offer license renewal kiosks
March 6, 2020
Michigan motorists and watercraft owners are now able to renew license plates at 28 self-service kiosks at Meijer stores, thanks to a partnership between the…
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7-Eleven introduces lottery kiosks in Oklahoma City
March 6, 2020
7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
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Meijer partners with Citi Retail on credit card services
February 28, 2020
Midwestern supermarket brand Meijer is teaming up with Citi Retail Services to provide its customers with private label and co-brand credit card services at…
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Tackling the retail customer service shortfall
by Jaime Scott — CEO, EvaluAgent
Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…
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Home Depot hiring big for busiest season
February 17, 2020
The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.
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Retail's secret weapon: Order fulfillment optimization
by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes
Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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Farmstead expands grocery discount program
February 6, 2020
Online grocer Farmstead is expanding its refill and save program that provides reduced prices on certain staple grocery items including milk, eggs, fruit…
read nowThinking strategically about effective internal communication in retail banking
by Janet Hawkins — CEO & Founder, Opterus Inc
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…
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Apple shutters China stores in wake of coronavirus outbreak
February 3, 2020
Apple is closing all its mainland China locations, through Feb. 9, in reaction to the spread of the coronavirus.
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Overcoming "growing pain" barriers in the platform economy
by Lori Torres — CEO, You know!
Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…
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Kohl's partnership with Amazon is paying off
January 28, 2020
A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.
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Crowdsourcing, drones and why I'll never buy a Bugatti
by Marc Gorlin — Founder and CEO, Roadie
Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…
read nowZebra debuts automation tech to boost customer experience
January 20, 2020
Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.
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How Dunn Edwards enhances the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Dunn Edwards Paints takes a multi-pronged approach to reducing customer friction and becoming a hub of convenience, service and experience.
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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