Ace Hardware taps Medallia to boost customer, employee experience

July 28, 2020

Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Google ends online checkout commissions, adds PayPal, Shopify for pilot

July 24, 2020

Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…

Amazon launching robotic delivery to Tennessee

July 23, 2020

Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

American Airlines to introduce touchless check-in kiosks

July 22, 2020

American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…

7-Eleven launches order ahead, expands delivery

July 21, 2020

Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

Best Buy to customers: Wear a mask

July 16, 2020

Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…

NRF: Time for nationwide mask policy

July 16, 2020

As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…

New York's Hamptons gets a luxury fashion pop-up

July 14, 2020

Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.

Don't expect coin change at Kroger

July 13, 2020

Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Walmart prepping Amazon-like membership strategy

July 8, 2020

Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…

Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis

July 7, 2020

Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.

Oklahoma town installing COVID-19 protection kiosks

July 7, 2020

Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.

Why retailers should embrace deflection for better customer service

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…

Hong Kong Disneyland vending machines accept cryptocurrency

July 6, 2020

Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…