Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

Survey: Consumers big on messaging for customer support

September 26, 2019

A robust number of consumers, 83%, are on board with messaging as the primary customer support approach and view it as an efficient method of communication.

Office Depot debuts virtual line queuing system for print, copy services

September 24, 2019

Office Depot, Inc. has launched a virtual line queuing system, via a mobile app, across more than 600 Office Depot and Office Max stores in a slew of markets…

Fashion designers tap Klarna for e-commerce payment services

September 23, 2019

Six celebrity fashion designer e-commerce sites are now offering payment provider, Klarna's payment plan services. The retail brands providing Klarna's Pay in…

Few C-stores running strong POS systems, claims report

September 19, 2019

Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…

Amazon debuts PayCode for cash paying customers

September 18, 2019

Amazon announced the launch of Amazon PayCode, which allows cash paying customers to shop on the Amazon website and pay in person at one of 15,000  Western…

How To: Delivering a superior subscription commerce experience

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at SnapFulfil, explains why retailers must ensure they deliver the ultimate end-to-end experience to drive sales and meet…

J.C. Penney debuting outdoor shop, in-house outdoor brand

September 13, 2019

Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…

How To: Stay 1 step ahead of the online holiday shopping crunch

Matthieu Blandineau, product marketing manager, Algolia, offers up nine tips to stay ahead of the hectic holiday season all year round.

Browns Shoes steps up communications, task management approach

September 6, 2019

Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…

Discover Card leads JD Power customer satisfaction survey

September 3, 2019

Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years. 

Pittsburgh suburb mulls replacing parking meters with kiosks

August 30, 2019

Officials in Canonsburg, Pennsylvania, a Pittsburgh suburb, are considering switching from coin meters to kiosk stations for nearly 200 parking meters…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…

Best Buy ranks high in customer help, but Dollar Store, Walmart not so much

August 27, 2019

A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Beauty e-tailer taps Contentsquare to advance e-commerce functions

August 26, 2019

Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…

Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix

August 23, 2019

Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.

Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction

August 23, 2019

Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…