rue21 taps Klarna to boost payment flexibility

July 18, 2019

Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.

Nets, Swish launch in-store tap-and-pay pilot for merchants in Sweden

July 16, 2019

Payments firm Nets A/S and Swedish payments app Swish are planning to launch a pilot program at two restaurants that are owned by one of the country's leading…

Walmart matches Amazon, tests self-service grocery order pickup kiosk

July 15, 2019

Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…

Personal is a big want for consumers, reveals data

July 12, 2019

A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…

Detroit court installs outdoor kiosks for paying bills

July 12, 2019

The city of Detroit has installed a kiosk outside of District 36th Court where residents can pay parking tickets, water bills, property taxes and access…

Walmart tracking theft with computer surveillance tech

July 11, 2019

In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.

Amazon reportedly focused on drones for home safety service

July 11, 2019

Amazon is reportedly working on a home security service that involves drone technology. It has won patent approval on "home surveillance" drones, according to…

Report: Consumers expect personal, seamless experience

July 10, 2019

When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…

Stein Mart taps Oracle Cloud for merchandise planning

July 10, 2019

National specialty retailer, Stein Mart, is using Oracle technology to get a holistic view of inventory and a more streamlined merchandise planning…

5 ways to ensure the store appeals to high-powered senior shoppers

Geoff Gross, founder and CEO of Medical Guardian, offers insight on how senior-focused shifts by top national retailers illustrate the importance of this…

Tesco teams with Israeli tech company to introduce cashierless stores

July 1, 2019

Tesco, a British supermarket chain, is developing technology in partnership with Israeli startup Trigo Vision to allow customers to load up shopping bags and…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

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FriendShip drives loyalty, in-store visits with Paytronix digital CX platform

June 27, 2019

FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…

Amazon taps Rite Aid for counter-based product delivery

June 27, 2019

Amazon is partnering with Rite Aid in a product delivery service and plans to expand to thousands of locations across the U.S.

Best Buy now Apple expert, repair partner

June 26, 2019

Best Buy stores nationwide are now offering Apple authorized services via the Best Buy Geek Squad.

A great time to be a consumer, say retail leaders

June 26, 2019

Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…

California retail center will boast innovative parking experience

June 25, 2019

Shoppers at the Long Beach 2nd & PCH development, in California, will find parking a bit easier in the fall thanks to EnSight Technology's intelligent…

10 tips for using messaging apps in customer care

Julien Rio, head of marketing at Dimelo, a RingCentral company, shares insight on why messaging apps can be hugely advantageous for digital customer engagement…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.