Consumers are loving text engagement

November 19, 2019

Forget the email, marketers. Consumers are all about the text message as the mobile communication channel boasts six times the engagement of digital…

Amazon launches thousands of free package pickup sites

November 14, 2019

Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…

Japan Airlines knows a crying baby is not a fun flight experience

November 13, 2019

No one likes to sit next to a crying baby on a flight and one airline is hoping to reduce that experience.

Meijer partners with Moovila on budget, HR tech effort

November 11, 2019

Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

Toshiba appoints Steve Fox to head global customer service programs

November 1, 2019

Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring…

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…

Bashas' Family of Stores taps NCR Emerald for POS

October 25, 2019

Bashas' Family of Stores, based in Arizona, is deploying NCR Emerald, a cloud-based POS platform offered on a subscription basis for grocery retailers. The…

4 tips to keep retail employees engaged and motivated

Debbie Shotwell, chief people officer at Saba Software, says retailers can engage employees by implementing strategies, processes, and technology that open up…

Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Australian jewelry retailer heading to New York

October 11, 2019

Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.

Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…

Walmart debuts shrimp tracking on blockchain

October 11, 2019

Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…

Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

Thailand retailer deploys Aptos technology to boost merchandise operations

October 8, 2019

Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Digital consumers: born or made?

Stefan Merz, chief operating officer at PPRO Group, a cross-border payment European fintech, believes payment providers must help retailers to make the…

Kendra Scott taps Oracle Retail to improve inventory management, customer experience

October 4, 2019

Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…