Customer Service News & Media
Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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3 tips for hiring high-quality retail associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…
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Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
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The 10 essential strengths of front-line retail employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
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New York Macy’s mall home to Wetzel’s Pretzels location
August 2, 2024
The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Spirit Airlines revamps business seating
August 1, 2024
Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…
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Walmart opening 5 automated distro centers
August 1, 2024
Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.
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Between the Flags lifestyle brand leader shares CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…
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Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Walmart expands specialty pharmacy footprint
July 30, 2024
Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
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MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
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Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined
The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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