Customer Service News & Media
At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
read now
Lowe’s launches $2.5M recovery fund for North Carolina businesses
November 19, 2024
Lowe's has launched the Lowe's Western North Carolina Small Business Recovery Fund.
read now
Office Depot joins Grubhub delivery platform
November 13, 2024
Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.
read now
NRS helps local retailers in wake of flood destruction
November 13, 2024
National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by…
read now
Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
read now
National Retail Solutions teams with LottoShield on securing ticket sales
November 7, 2024
National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…
read now
Walgreens, Dion's Chicago Dream team up to combat food insecurity
November 6, 2024
Walgreens is partnering with Dion's Chicago Dream to address food insecurity in the Gage Park neighborhood, according to a press release. The partnership will…
read now
Microsoft’s formula for the best e-commerce customer experience
In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…
Presented by Zoovu
watch now
6 types of e-commerce fraud threatening online shopping
by Ralph Tkatchuk — Data Security Consultant, Freelance
To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.
read now
A better retail customer experience starts with a better employee experience
by Assad Lazarus — Chief Commercial Officer, Purchasing Power
By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.
read now
Retail job openings lead to increasing candidate demand
October 31, 2024
Overall job openings in retail are at a higher level than a year ago though hiring is down.
read now
Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility
by Brian Higgins — Chief Customer Experience Officer, Verizon
One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.
read now
Home Depot leaders will hit store floors each quarter
October 31, 2024
Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.
read now
Walmart debuts same-day pharmacy/goods delivery
October 30, 2024
Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.
read now
Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
read now
Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
read now
MovieMax cinema launch features self-service kiosks
October 24, 2024
The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…
read now
Webinar: Microsoft's formula for the best online customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.
read now
Ikea kiosk helps shoppers find the perfect mattress
October 21, 2024
Ikea's Upptäcka kiosk allows customers to find the perfect mattress based on their sleeping patterns, according to an Insight DIY report.
read now
Aldi discounts require staff help at self-checkout
October 21, 2024
Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at…
read now