Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Delta agent ups customer experience with seat change

December 16, 2024

A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.

Stop & Shop expands digital access with in-store kiosks

December 12, 2024

Stop & Shop, a New England regional grocery retailer, is bridging the digital divide for customers by introducing Savings Station kiosks across its 350…

David's Bridal taps DoorDash for on-demand delivery

December 12, 2024

David's Bridal is partnering with DoorDash to provide on-demand delivery of its dresses, shoes and accessories.

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…

Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

Fashion retailer Goddiva unveils AI-powered digital dressing room

November 26, 2024

Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.

Free Forethought webinar offers invaluable insight for retail's busiest sale season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

Alaska Airlines taps Natalie Bowman as digital experience VP

November 19, 2024

The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…

At Pet Supermarket the loyalty goal goes way beyond doling out points

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…

Lowe’s launches $2.5M recovery fund for North Carolina businesses

November 19, 2024

Lowe's has launched the Lowe's Western North Carolina Small Business Recovery Fund.

Office Depot joins Grubhub delivery platform

November 13, 2024

Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.