AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

Need live bait? Walmart has a service for that

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The aim is to reel in customers who don’t want to get to the local bait shop super early.

UK men’s retailer piloting virtual try-on tech

April 12, 2024

Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.

Costco requiring membership cards at outdoor food courts

April 4, 2024

Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.

How personalization and digitalization can drive customer loyalty

by Edward Drax — CEO, Yocuda

Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…

Levi Strauss reopens Japan store with special customer feature

April 2, 2024

Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

Walmart offers compassion class for store managers

April 1, 2024

Walmart is teaching store managers compassion during a training program held at its headquarters.

Dollar General curtails self-checkout given theft

March 28, 2024

Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.

Scanners aim to make traveler security experience faster

March 28, 2024

The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.

Craft retailer Joann files for bankruptcy, stores will remain operating

March 27, 2024

Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.

Piggly Wiggly location home to book vending machine

March 26, 2024

A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.

How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

Unlocking retail's unsung heroes: The indispensable role of store managers as strategists

To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.

Target shutters self-checkout in Massachusetts location

March 25, 2024

A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…

DMV installs kiosk in Charlotte, North Carolina grocery store

March 22, 2024

A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.

Beyond the store: Retailers providing best end-to-end customer experience in 2024

by Mark Calvillo — Senior Vice President of Product, Restaurant365

Excellence in the holistic end-to-end customer experience is what was examined when partnering with Forbes on the 2024 Customer Experience All-Star list.

Las Vegas airport piloting TSA self-service screening system

March 19, 2024

The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…