Customer Service News & Media
Delivery playing key factor in customer experience
July 18, 2024
Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…
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How smart retailers are creating frictionless shopping experiences
by Sajid Mohamedy — EVP, Growth & Delivery, Nisum
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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Happy store associates key to unlocking outstanding customer experience
by Robby Dewling — Director, Product Management, Manhattan Associates
A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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5 secrets from top QSRs to increase Gen Z retention
You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…
Presented by RetailCustomerExperience.com
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Fleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Unlocking exceptional customer experience in retail
by Samir Gosavi — Chief Business Officer, LTIMindtree
Research reveals consumers are willing to pay a premium for products from companies that demonstrate a deep understanding of and care for their customers.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
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TJ Maxx, Marshalls security employees wearing body cameras
June 13, 2024
Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.
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Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?
by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi
Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…
read nowFun.com leader shares customer experience, engagement strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…
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Walmart refunds overcharged self-checkout customers
June 7, 2024
Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.
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GivexEngageAI Offers New Engagement Strategies
Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…
Presented by RetailCustomerExperience.com
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Customer satisfaction and loyalty: The key to theme park success
Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…
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South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
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Motel 6 taps Garfield as Chief Pet Officer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.
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Automated Retail Changing the Shopping Experience
Automated retail, characterized by self-service kiosks and intelligent vending machines, is redefining the traditional shopping experience. This technology not…
Presented by RetailCustomerExperience.com
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Georgia Kroger now home to vehicle registration kiosk
May 31, 2024
The Union Grove Kroger grocery store in Henry County, Georgia, has installed a motor vehicle registration kiosk in partnership with ITI Technologies, according…
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