Customer Service News & Media
Jeweler launches insurance app
September 22, 2023
Baribault Jewelers is providing customers with instant insurance coverage via an app.
read now
Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado
September 22, 2023
Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…
read now
Trek boosts online conversions by 200% with new product discovery experience
Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…
Presented by Zoovu
download nowMaximize Channel Partner Revenue
Take merchandising to the next level. By syndicating Product Discovery Experiences, you'll guarantee a consistent representation of your products everywhere…
Presented by Zoovu
download now
Crunch Fitness debuts Amazon One
September 19, 2023
Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…
read now
University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
read now
Office Depot podcast aims to help small business owners
September 15, 2023
Office Depot has launched a podcast series, called "Imagine Success," to provide small business owners with insight and inspiration, according to a press…
read now
Fashion retailer taps Jumpmind to enhance in-store experience
September 14, 2023
Reitmans (Canada) Limited is partnering with Jumpmind Commerce to modernize and enhance the in-store experience for both store workers and customers.
read now
Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…
read now
Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
read now
How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
read now
JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
read now
Elevate customer support by choosing the right 3PL
by Mark Ang — Co-founder and CEO, GoBolt
Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…
read now
Bath & Body Works hiring for holiday season
September 6, 2023
Bath & Body Works is accepting applications for season work at its distribution centers and is expected to hire 30,000 sales associates.
read now
Turkish carrier launches no-baby flight experience
September 5, 2023
Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…
read now
Trek Bicycle’s device management strategy drives enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
read now
Fashion retailer teams with Opterus to boost worker morale,staff retention
September 1, 2023
In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…
read now
Bookseller taps ChatGPT for personalized customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…
read now
Amazon raises non-Prime member free ship order to $35
August 31, 2023
Amazon has raised the minimum free ship order, for non-Prime members, from $25 to $35.
read now
Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit
August 30, 2023
Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
