Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

Amazon Just Walk Out tech plays starring role in NFL stadium store

September 6, 2022

Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…

Bonobos taps store associates as chat support

September 1, 2022

Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.

Turning retail shoppers into buyers via conversion rate optimization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…

Al Meera taps Zippin for check-out free Middle East stores

August 30, 2022

The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…

Automation costs, complexity hindering CX programs

August 30, 2022

The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

Starboard Luxury taps Virtuoso to create curated retail moments

August 26, 2022

Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…

Holiday season CX checklist: Is your network up to par?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Ikea US, Electrify America team up on EV charging stations

August 22, 2022

Ikea U.S. has teamed with Electrify America to bring ultra-fast public charging stations and delivery fleet electric vehicle charging to more than 25 Ikea…

Casper looking to hire professional nappers

August 17, 2022

Mattress retailer Casper is on the hunt for exceptional sleepers and the job literally involves sleeping on the job.

Retailers increasingly locking up goods -- even toothpaste

August 11, 2022

Retailers are locking up more products in cages and cases due to increased in-store theft.

How GameStop Italy is boosting customer experience, store operations, communication

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational…

Swipe fees will add $2.5B to back-to-school spending

August 5, 2022

The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…

Quality customer service can spur consumer spend

August 3, 2022

A hefty majority of consumers, 72%, are willing to spend more with a brand that provides a great customer service experience.

Big gap in retailer customer engagement, claims research

August 3, 2022

There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…

UK supermarket chain deploying reverse vending machines for recycling

August 2, 2022

Iceland Foods Ltd., a Scotland-based supermarket chain with thousands of stores in the U.K., has selected Envipco, a Netherlands-based provider of reverse…