UK retailer taps Emplifi for virtual live customer care

January 4, 2023

Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.

Abercrombie & Fitch expands pickup locations

January 4, 2023

Apparel retailer Abercrombie & Fitch has expanded pickup locations for U.S. e-commerce shoppers as part of an effort to broaden its fulfillment…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

H&M slashing workforce to cut costs

December 6, 2022

Fashion retailer H&M plans to eliminate 1,500 job, across its global workforce in an effort to trim costs and boost efficiency.

Walgreens expands 24-hour delivery nationwide

December 5, 2022

Walgreens is extending its same-day delivery option across the U.S.

Pittsburgh airport testing autonomous delivery robots

December 2, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.

Why retail leaders should plan a store visit before the holiday season

by Tony Gregg — Chief Executive, Anthony Gregg Partnership

A store visit can provide a boost to staff morale and uncover what works well on the retail store floor.

Retailers put delivery speed aside to hit specific day delivery

November 30, 2022

Delivery speed is no longer top of mind with retailers as brands are focused on making sure packages arrive on specific dates requested by consumers.

US mulls more regulations to help disabled use self-service kiosks

November 29, 2022

As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…

Clientron Introduces the latest POS System Ares550 with Elkhart Lake CPU

The Ares550 is powered by an Intel® Celeron® J6412 Quad-Core Elkhart Lake processor with dual SO-DIMM slots, up to 32GB of RAM, and dual trays of M.2 SSDs for…

Rite Aid teams with Grubhub on nationwide delivery

November 28, 2022

Rite Aid customers will soon have the option to have orders delivered via Grubhub as the two brands are partnering on nationwide delivery.

What retail hiring managers should ask when hiring for the holidays

by Barry Rosen — CEO, Interaction Associates

One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

DSW taps Cobblers Direct on nationwide shoe repair services

November 14, 2022

DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…

Auto parts dealer taps Algolia platform to boost online experience

November 9, 2022

Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…

How to enable more human interactions with customers

by Sarah Assous

Enabling human interactions with customers is about facilitating discovery experiences that feel human and empathetic, speaks your language, removes…